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The image shows the number of complaints to an airline over a six-month period with three complaint methods: in person, by email/fax, and by telephone. In January: in person (450), by email/fax (600), by telephone (300); in February: in person (500), by email/fax (400), by telephone (600); in March: in person (700), by email/fax (500), by telephone (1000); in April: in person (1200), by email/fax (600), by telephone (1400); in May: in person (1500), by email/fax (500), by telephone (1600); in June: in person (2000), by email/fax (400), by telephone (1600).
Given the complexity of the image, the above description may not be entirely accurate.
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The graph demonstrates trends in the number of complaints received by the complaints sector of three kinds of airlines, namely: in person, by email/fax, and by telephone, from January to June in 2009.
Overall, individual and telephone complaints slightly increased over the six months, while complaints by email or fax negligibly dropped over the period of time.
Looking at increases, in-person complaints started from around 400 and peaked at 1800 in the final month. Likewise, the number of complaints received by telephone began with 900 in January and then reached 1600.
As we can see, the second most common way to complain in January was by email or fax, accounting for above 800 complaints, then reducing minimally to 400 in May, after which it remained stable for the rest of the period
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