The bar charts illustrate information about bus company in terms of punctuality, both reality and goal, and the amount of dissatisfaction made by passengers.
Overall, the figures for target punctuality was more than actual situation during the following years. Despite this, the number of actual complaints made by individuals were less than targeted in the early years, whilst it changed in upcoming years.
On the one hand, buses that were arriving late remained at 85%, whereas the target portion was 90% in 1999. Throughout the years actual time fluctuated slightly and remained 79% in 2001. Although punctuality that was targeted made up to 87% in 2002, the real schedule increased significantly to 88% in 2003.
On the other hand, the portion of the people that expressed their dissatisfaction was higher than expected by 5000 in 1999. In contrast, the both real and targeted complaints remained at almost 35.000 passengers in 2000. However, actual responses peaked targeted complaints by around 1.000 made up to 21.000 in 2002. By 2003, real complaints and target were 20.000 and 16.000 respectively.