Part 2

Band 6+: Describe a small achievement that gave you great satisfaction. You should say: - What the achievement was - How you achieved it - Who noticed it or was affected by it And explain why this small success felt so rewarding to you.

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82% Accuracy The overall pronunciation accuracy of your speech, reflecting how well a native speaker can comprehend it.

Polished transcript:

Male Female

Well, I'd like to share one of my biggest achievements from my work experience. I was in a BPO, and in my initial days, I got a call from a customer who really needed help with their installation. Since it was my last call and I had only 30 minutes left in my shift, I gave my 100% and made sure that I provided a complete resolution to the customer so that his problem got resolved. I waited for almost two hours. And, you know, even though I was getting late for my shift, I made sure that the customer's problem was resolved. The customer was really happy because finally I resolved the issue, and my manager was happy with me because he knew that I waited and gave my hundred percent. He appreciated my work even though it was small, because, you know, I did this on a call, which is a usual thing in a BPO, but it really gave me a hundred percent satisfaction.

Actual audio transcript (What native speakers are likely to hear):

Well, I really like to share one of my biggest achievements that I’ve made in my work experience. I was in a BPO and in my initial days I got a call from a customer who was really in, needed help in their installation. So since it was my last call and I had only 30 minutes left to my duty, I gave my 100% and I made sure that I gave, I gave my 100% resolution to the customer so that his problem get resolved. I waited for almost two hours. And, you know, even though I was getting late for my shift, but I made sure that the problem the customer should resolve. And he, the customer got really happy because finally I resolved this problem and my manager happy with me because he knew that I waited I gave my hundred percent and he appreciated my work even though it’s small because you know I did this on a call okay it’s a usual thing in a BPO but you know it really gave me a hundred person satisfaction.

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Speaking Time: 67 seconds

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Vocabulary Repetition:

that: 4

call: 3

customer: 3

really: 3

gave: 3

resolved: 3

because: 3

shift: 2

problem: 2

waited: 2

though: 2

happy: 2

hundred: 2

percent: 2

Try using synonyms for the above words

Pronunciation

Your pronunciation is quite good. Working on consistency and tackling difficult sounds may enhance clarity.

Task Response

The answer addresses the topic by describing a specific achievement (resolving a customer's issue), including when and where it happened (in a BPO, during a shift), and who was involved (the customer and manager). It also explains why it mattered (personal satisfaction and manager's appreciation). However, the response could be more fully developed with additional specific details about the situation, such as the nature of the problem, the steps taken to resolve it, and the emotional impact. Expanding on these aspects would make the answer more comprehensive and engaging.

Fluency & Coherence

The answer is generally coherent and easy to follow, with a clear structure. However, there are noticeable repetitions and self-corrections (e.g., 'I gave, I gave my 100%', 'the problem the customer should resolve'), which disrupt fluency. The use of cohesive devices is basic, and the explanation of why the achievement mattered could be more developed. To improve, practice speaking more smoothly, avoid unnecessary repetition, and expand on the significance of the achievement with more detailed reasoning.

Lexical Resource

The vocabulary is adequate for the task, with some good expressions like 'gave my 100%' and 'appreciated my work'. However, there is limited range and precision. Phrases like 'a hundred person satisfaction' are incorrect and should be 'a hundred percent satisfaction'. To improve, use more varied and precise vocabulary, such as 'dedicated', 'committed', 'resolved the issue', and 'sense of fulfillment'. Avoid informal or incorrect phrases.

Grammatical Range & Accuracy

There are several grammatical errors that affect clarity. For example, 'his problem get resolved' should be 'his problem got resolved', 'the problem the customer should resolve' is awkward and should be 'the customer's problem was resolved', and 'my manager happy with me' is missing the verb 'was'. The range of grammatical structures is limited, with mostly simple sentences. To improve, practice using a variety of sentence structures, including complex sentences, and ensure subject-verb agreement and correct tense usage.

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Band 6+: Describe a small achievement that gave you great satisfaction. You should say: - What the achievement was - How you achieved it - Who noticed it or was affected by it And explain why this small success felt so rewarding to you.

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Pronunciation

Task Response

Fluency & Coherence

Lexical Resource

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Answers On The Same Topic:

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