Band 5+: Describe a time when you had to deal with a difficult customer or client. You should say: Who the customer was, what the problem was, how you resolved it, and explain what you learned from this experience.

I would like to talk about a time when I dealt with a customer who is my daily customer, called Nitesh Rana. He is very honest and an important person in society. So, he came to my store and I gave him a suit. Actually, my father runs a store, so I handle it a few times. So I sold it that day, and at that time I sold this suit to Nitesh Rana. But the suit was for another person, who had bought it and left it in my store, but unfortunately I sold it. So when this other person came to return and take this suit, I didn't know what the suit was and what to do. Then Nitesh Rana didn't go. So he is a socially unpredictable man, so he thought it would create a very troublesome time, so he engaged me and calmed me down, and took it easy. So I solved it very often, and I took another one for this person. So I realized it's my fault. Actually, when I took these things, I had to understand what the thing was and who the main character of this criteria was. So it helps me understand what to do and deal with this problem. Overall, it's a great lesson for me to understand what to do.