I would like to return the Kindle that I purchased seriously. At first it was fantastic. It was a gift from my friends for my birthday last year and the features seem great. I could read for hours without getting my eyes tired and it includes a time tracking application that helped me see if I was reading. It said I was meeting my reading goals for the week. The note-taking system was also quite satisfying. However, my Kindle broke down after I received a notification from Amazon about an update. I don’t know why this error happened but it significantly interrupted my reading schedule. During that time I found it impossible to read anything without my eyes becoming swollen. I lost all of my precious PDFs and all of my reading progress. I reached out to the customer service to report the problem and they informed me that I would need to purchase a new Kindle as no charge. Could be made to my current device. I was furious with their response and spent hours expressing my frustration about it issue. In the end I did not receive a refund and my Kindle has been in my basement to this date. Out of anger I decided to follow audiobooks until now.
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