Band 6: is it necessary for companies to set up customer service? (User-Submitted IELTS Speaking Answer)

79% Accuracy The overall pronunciation accuracy of your speech, reflecting how well a native speaker can comprehend it.

Polished transcript:

Male Female

I think it is considered the optimal way to solve customers' problems. For example, when there's a problem about customer satisfaction, this service can inevitably and straightforwardly solve this problem in just a few seconds instead of disturbing a director. This AI service can help customers to tackle their obstructions about the site or products.

Actual audio transcript (What native speakers are likely to hear):

I think it is considered the optimal way to solve, um, customers’ problems. For example, when, uh, there’s a problem there’s a problem about, uh, customer straight. This service can inevitably and straightforwardly solve this problem in just a few seconds instead of, uh, disturbing director. This AI service can help, uh, customers to tackle their obstructions about the site or products.

Tips: Click on each word to see feedback.

Do you think young people today have different goals compared to previous generations?

That’s a great question. I think yes definitely and from my perspective it depends on gender for male people. I think they always have to make an effort every day to earn a high salary to take care of their family, their wife and their son because nowadays the prices of everything are increasing. As […]

Band 6+

Do you think it is important for individuals to set goals in life?

Yes, definitely. From my perspective, it depends on age for young generations. I think setting a purpose in their 90s is very essential because they can have more effort to achieve their goals. For example, if they get a high achievement, they can feel more confident and make their finally feel proud of them but […]

Band 6+

How might the increasing use of surveillance technology in public places affect the trust between citizens and authorities?

That’s an interesting question. And if it depends on what you mean, but if you mean the survey funds, means something like for protect the citizens, I think it will be increased because it would increase because this is many foreign people and our country and sometimes the foreign people do like violence or something […]

Band 5+

how important is it to have rules in school

It’s really good question. So I asked for this question like that. Roof is very good way to keep polite community, to keep personality of person, of student, of teachers. It’s really important. But I hate when it’s a lot of rules in only one school where we don’t have good conditions. And I prefer […]

Band 5+

Who prefers travelling abroad, the young or the old?

Overall, the young probably travel abroad more often, but that’s not the same as preferring it. Younger people tend to have fewer responsibilities, more willingness to take risks and more interest in new things, so backpacking and budget flights appear. Older travelers, by contrast, often favor comfort, shorter trips, and familiar destinations. Many have the […]

Band 7+

Is it important for everyone to have a specialized skill?

I’d say it’s valuable but make it mandatory for everyone feels too rigid. A specialized skill gives people an advantage and makes employees more willing to hide them. Especially when competition is fierce, that said, plenty of roles reward board judgment, communication and a tab to ability more than one specific skill. If someone’s job […]

Band 7+

See All

Band 6+: is it necessary for companies to set up customer service?

Check Your Own Answer On This Topic?

Generate A Band-9 Sample With Your Idea?

Overall Band Score

Pronunciation

Task Response

Fluency & Coherence

Lexical Resource

Grammatical Range & Accuracy

Other Topics: