Well, I am a kind of person who usually don’t like to complain a lot. But when something is not done in the right way, I feel it’s my duty to get corrected. Because complaining about it will make sure that it doesn’t happen again. Today, I would like to talk about a situation when I complained about the service and eventually got it corrected. It happened during last month when I had to get my account statement for the bank, which I needed for applying my visa. When I received the bank, in the morning, the officer told me that the bank’s painter was broke. He asked me to complain the next day. When I went to the bank the next day, he again told me the same reason. I requested them to get it fixed as it was an urgent equipment for me. But the bank officials did not seem to bother much about it. So I decided to file a complaint with the higher authorities. I came back home, opened the bank’s website and sent an email to the bank management at their headquarters. I immediately got a call back from them and they said they will take strict action against this complaint. I thanked them and went again to the bank. To my surprise, as soon as I entered the bank, the manager came to me with my account statement. They had got the printer fixed immediately after my complaint. I came to know that a lot of other people were also suffering because of the issue. The manager asked me to take my complaint back as senior management issued a notice to him for not listening to the customers, but I refused to do the same. So this was the time when I complained about something and got a good result.
Band 7+: Talk about a thing that you complaint about something but finally got a good result
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Well, I am the kind of person who usually doesn't like to complain a lot. But when something is not done in the right way, I feel it's my duty to get it corrected. Complaining about it will ensure that it doesn't happen again. Today, I would like to talk about a situation when I complained about the service and eventually got it corrected. It happened last month when I had to get my account statement from the bank, which I needed for applying for my visa. When I arrived at the bank in the morning, the officer told me that the bank's printer was broken. He asked me to come back the next day. When I went to the bank the next day, he again told me the same reason. I requested them to get it fixed as it was an urgent requirement for me. But the bank officials did not seem to care much about it. So I decided to file a complaint with the higher authorities. I came back home, opened the bank's website, and sent an email to the bank management at their headquarters. I immediately got a call back from them, and they said they would take strict action regarding this complaint. I thanked them and went back to the bank. To my surprise, as soon as I entered the bank, the manager came to me with my account statement. They had fixed the printer immediately after my complaint. I learned that a lot of other people were also suffering because of the issue. The manager asked me to withdraw my complaint as senior management had issued a notice to him for not listening to the customers, but I refused to do so. So this was the time when I complained about something and got a good result.
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Speaking Time: 121 seconds