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Letter

Band 7+: As sales manager at a restaurant, you received an email from a customer interested in making a reservation. However, they have specific requests and ask for your clarification. Write a letter to the customer. In your letter: introduce yourself and tell the customer briefly about your restaurant, inform the customer whether or not you can accommodate their requests, tell the customer what they should do to reserve a place in your restaurant. Start your letter with: Dear ....

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Note: Both the topic and the answer were created by one of our users.

Dear Mr. Liu Bei,

Thank you very much for you interest in hosting your event with us. My name is Dewi, Sales Manager at DapoerMama Restaurant. I am writing to you in response to your enquiry last night, 15th September 2026.

It is an honour for our restaurant to welcome and serve you and your family during your great day of Wedding Anniversary. Our restaurant is well known as the most iconic place to visit on your special romantic occassions in this regional area. We have won several awards of service excellence since 2007 and hold a prestigeous 3 Michelline Star for over 5 years until now.

According to your instructions, you would like to request for a big table consist of 20 seats in our VIP outdoor room and a separate gazebo’s romantic dining for 2 seats with rose flower and candles arrangement, an accapella group and flamenco’s guitar player performance. You also need a car to transport your wife from M’s Hotel to our restaurant. For the menu, you would like to order a banquet of buffet consist of 5 types of appertizer, 2 types of main course and 5 types of dessert. You would also like to order 100 years old wine to do “kampai” with your special guests. Along with this letter, I am please to inform you that we has manage to fulfill all of your request.

To ensure smooth process, I have attached a formal confirmation letter to sign for your review. Please note that for the group consist of more than 10 people, a deposit of $500 is required to confirm the reservation. Our restaurant is open from 10 AM to 12 PM everyday, and we welcome you to come visit us in person should you wish to check out the venue and discuss further arrangement.

Warm regards,

Dewi

Sales Manager of DapoerMama Restaurant

Word Count: 311

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Overall Band Score

7
(+/- 0.5)
Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.
Grammar Mistakes: N/A
Vocabulary Repetition:
restaurant: 6
would: 3
consist: 3
types: 3
Try using synonyms for the above words

Task Response

8
The letter effectively addresses all three task requirements: it introduces the writer and the restaurant, confirms that all the customer's requests can be accommodated, and provides clear instructions for making a reservation. The tone is polite and professional, and the content is relevant and sufficiently detailed. There are minor lapses, such as a few grammatical errors (e.g., 'you interest' should be 'your interest', 'we has manage' should be 'we have managed') and a slight overstatement ('3 Michelline Star' should be '3 Michelin stars'), but these do not detract from the overall clarity and task achievement. To improve, ensure grammatical accuracy and proofread for minor errors.

Coherence & Cohesion

7
The letter is well-organized and easy to follow, with a clear introduction, body, and conclusion. The paragraphs are logically structured, and the message flows smoothly. However, there are minor lapses in cohesion, such as the abrupt transition from describing the restaurant to listing the customer's requests. To improve, use linking phrases like 'Regarding your specific requests' or 'In response to your detailed requirements' to enhance the flow.

Lexical Resource

7
The vocabulary is appropriate and mostly accurate, with some good use of descriptive language (e.g., 'iconic place', 'prestigious', 'romantic occasions'). However, there are a few spelling errors (e.g., 'occassions', 'prestigeous', 'Michelline', 'appertizer', 'accapella') and some awkward phrasing (e.g., 'a separate gazebo's romantic dining'). To improve, proofread for spelling and use more natural collocations, such as 'a romantic dining gazebo' and 'a cappella group'.

Grammatical Range & Accuracy

6
The letter demonstrates a reasonable range of grammatical structures, but there are several errors that affect clarity. For example, 'for you interest' should be 'for your interest', 'we has manage' should be 'we have managed', and 'consist of' should be 'consisting of'. Additionally, there are issues with subject-verb agreement and article usage. To improve, review grammar rules for verb tenses, subject-verb agreement, and use of articles. Also, ensure that sentences are correctly punctuated.

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