Band 6+: You bought a piece of furniture from a store in another town recently. There is a problem with the item you purchased. Write a letter to the store manager. In your letter ○ explain the details of your purchase ○ describe the problem that you have with it

Respected Sir,

I’d like to voice my displeasure with a recent purchase from your shop. I instantly realized the stuff was damaged once the furniture was delivered.

The acquisition was made in the following manner. I purchased the item on 15th December 2021 at the Colombo shop. The item is described as being red with a two-seater couch. Payment for the furniture and delivery was done in cash. I examined the store’s featured pieces. It was flawless, but not the one that was delivered.

Additionally, and without going into detail about the damage, the right side of two couch legs is destroyed. I feel it is irreparable. It would have been damaged in transit.

Finally, I am demanding that the furniture be replaced within five days. Whereas we are preparing for a seven-day family reunion. You may pick up the damaged items at my home address. Additionally, I am advised that the return or replacement policy is valid for six weeks from the date of invoice.

As a regular client, I appreciate your prompt response to my message and prompt replacement of the item. Yours faithfully,