10:12
Dear Mr. Hudson,
I am writing for expressing my deep apologies for missing the project deadline of our valuable client: Microsoft Corporation and losing an important client of our company. I am extremely regretful for my inability to complete the designated task and staking the reputation of our company.
The major cause of this incident is server under-maintenance and lack of resources in the team. Since this project requires extra work outside office hours and last week, servers were under-maintenance except office hours, we could not access to the cloud network and complete the task. Additionally, many talented individuals were laid-off from our company last month as a result, the existing team struggled to complete the project as of standard and missed our submission date.
I assure you, these kinds of issue will not be happening in future as I will be working with the administration team to implement changes. Training will be provided prior to initiation of any project, so manpower involved on it can confidently complete the task as per standard. Moreover, the server team will also be collaborated and requested to perform their maintenance and upgrade during non-urgency period, so data can be easily accessed throughout the period. These changes will definitely avoid the similar incidents in the future and keep trust of our valuable customers.
I once again apologize for all the impact upon the company. Thank you for understanding.
Yours sincerely,
Jack Aryal
