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Letter

Band 8+: You purchased a washing machine from an electronics store, but it stopped working properly after a few uses. The store's customer service has been unresponsive. Write an email to the store manager.

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I am writing to express my dissatisfaction with a recent purchase I made from your store on Jan 20th, 2026. Unfortunately, the product did not meet my expectations and has caused me considerable inconvenience.

I purchased a LG washing machine, but upon using it, I noticed several issues. The item was defective, and it did not function as advertised. As a result, I was unable to use it properly, which was very disappointing.

I contacted your customer service team earlier, but the issue has not yet been resolved. Given the situation, I kindly request a replacement at your earliest convenience. I have attached a copy of the receipt and relevant details for your reference.

I have been a loyal customer of your company and have always been satisfied with your products in the past. Therefore, I hope this matter can be resolved promptly and professionally.

Thank you for your time and attention. I look forward to your response.

Yours sincerely,

Word Count: 164

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Overall Band Score

8.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter adequately addresses the task by explaining the issue with the washing machine, stating the inconvenience caused, and requesting a replacement. However, it could benefit from including more specific details about the washing machine's malfunction and the attempts made to contact customer service. Adding these details would strengthen the request and provide a clearer picture of the problem.

Coherence & Cohesion

The letter is well-organized and easy to follow. The paragraphing is logical, and the transitions between ideas are smooth, contributing to a very coherent message.

Lexical Resource

The vocabulary used is appropriate and precise, effectively conveying the writer's dissatisfaction and request. The tone is professional and suitable for addressing a store manager.

Grammatical Range & Accuracy

The letter demonstrates excellent grammatical control and accuracy. The sentence structures are varied and correctly used, enhancing the clarity and impact of the message.

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