Band 5+: You recently booked a hotel room for a business trip, but upon arrival, you discovered that the room did not meet the advertised standards. Write a letter of complaint to the hotel manager. In your letter: -Describe the issue with the room. -Explain how it affected your stay. -Request appropriate action from the hotel.

Dear ABC hotel manager,

I am writing this letter to describe my disappointment at staying 5 nights at your hotel last week. Although my reservation was a non-smoking room, I got the smoking room when I did check-in processing.

I find it a serious mistake leading to wasting my valuable time on my business trip. When the mistake was found, I had to wait 30 minutes for the lack of problem handling experiences of your staff to solve the issue. Additionally, I was given a smoking room for the first night of my stay so that I could not have a qualified sleep.

I strongly believe that you acknowledge the seriousness of this and I highly request an appropriate action. For instance, I would like to have a complimentary stay at your hotel for my upcoming travel trip which is a non-smoking and connecting room.

I am eager to hear your reply for this matter. I hope I will receive a suitable response.

Yours faithfully,