Letter

Band 6+: You recently bought a new laptop from an electronics store. However, when you opened the box at home, you discovered that the laptop was scratched and some accessories (like the charger) were missing. Write a letter to the store manager. In your letter: Give details of your purchase (date, store location, laptop model). Explain the problems with the laptop and the box. State what action you expect the manager to take.

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Dear Sir/Madam,

I am writing to complain about a defective laptop that I recently bought from your online store. I purchased it last weekend from your Facebook page.

Firstly, I would like to describe the problems that I found in the laptop. Its LED screen was broken from the top right corner. The display was disrupted with continous blinking. Moreover, the complimentary charger of the laptop was missing from the box. It felt like someone opened the packing before it was delivered to my location.

Also, I was assigned an important task from my office. I hoped to finish it on time by using this laptop. However, that important task was delayed due to unavailabity of a computer. This costed me my deal with the client.

I would like to return this device and has already filled the return form. According to your company policy you are expected to return the faulty gadgets with in their warrenty period. I hope you would co-operate. Also, please review my request for compensation of delivery charges.

Your faithfully,

John.

Word Count: 176

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

laptop: 4

would: 3

return: 3

Try using synonyms for the above words

Task Response

The letter covers all three required points: it clearly describes the defective screen and missing charger, explains how the issues affected work (delayed an important task and lost a client deal), and states expectations (return the device, review compensation for delivery charges). The tone is appropriate and the structure is logical. However, there are some minor lapses: the phrase 'has already filled' should be 'have already filled', and there are a few spelling errors ('continous', 'unavailabity', 'costed', 'warrenty', 'Your faithfully' should be 'Yours faithfully'). To improve, ensure grammatical accuracy and proofread for spelling and punctuation. Additionally, you could be more specific about the resolution you expect, such as requesting a replacement or full refund, and mention a deadline for action.

Coherence & Cohesion

The letter is logically organized into paragraphs, each addressing a specific point from the task. However, the flow is slightly disrupted by abrupt transitions and some unclear phrasing (e.g., 'This costed me my deal with the client' and 'I hope you would co-operate'). The closing 'Your faithfully' is incorrect; it should be 'Yours faithfully'. To improve, use clearer linking words and ensure each paragraph smoothly connects to the next.

Lexical Resource

The vocabulary is generally appropriate for the task, with some good attempts at formal language (e.g., 'complimentary charger', 'defective laptop'). However, there are several spelling errors (e.g., 'continous', 'unavailabity', 'warrenty', 'co-operate') and some awkward word choices (e.g., 'disrupted with continous blinking' could be 'display flickered continuously'). To improve, proofread for spelling and use more precise and natural expressions.

Grammatical Range & Accuracy

The letter contains a mix of simple and complex sentences, but there are noticeable grammar errors that affect clarity. Examples include 'This costed me' (should be 'cost'), 'has already filled' (should be 'have already filled'), and 'with in' (should be 'within'). Punctuation is mostly correct, but the overall accuracy needs improvement. To raise the score, focus on subject-verb agreement, verb tense consistency, and correct use of prepositions.

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Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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