Letter

Band 8+: You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter x describe the problem with the equipment x explain what happened when you phoned the shop x say what you would like the manager to do

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Dear Sir or Madam,

I am writing to complain about a Thrustmaster Airbus Joystick I purchased from your shop five days ago.

As you know, the joystick set consists of three separate parts: The joystick, the throttle, and the flap control. There is an issue with the throttle assembly. It does not respond even though I push and pull the throttle lever. I also changed the settings via the app, but the result did not change.

To report the problem, I telephoned your shop the day I bought it. They told me that a technical personnel would contact me within 24 hours by phone or e-mail. However, over 36 hours have now passed. I have not received any call or mail.

I request that you send a technician to repair the joystick set; If repair is not possible, I request that the device be replaced with a new one or that the full amount paid be refunded.

I look forward to hearing from you soon.

Yours faithfully,

Nicki Lauda.

Word Count: 169

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Overall Band Score

8.5

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

joystick: 4

throttle: 3

Try using synonyms for the above words

Task Response

The letter effectively addresses all three bullet points: it clearly describes the problem with the equipment, explains the phone call and lack of follow-up, and states the desired resolution. The tone is appropriate and the structure is logical. Minor lapses include a slight inconsistency (the phone call is said to be on the day of purchase, but the problem is reported after five days) and the use of 'a technical personnel' (should be 'a technical staff member' or 'a technician'). Overall, the task is well covered with only minor omissions or lapses.

Coherence & Cohesion

The letter is logically organized with clear paragraphs for each required point: describing the problem, explaining the phone call, and stating the desired action. The flow is smooth and easy to follow, with appropriate use of cohesive devices (e.g., 'As you know', 'To report the problem', 'However'). Paragraphing is well managed, and the letter maintains a consistent formal tone throughout.

Lexical Resource

The vocabulary is precise and appropriate for a formal complaint letter. Terms such as 'purchased', 'throttle assembly', 'technical personnel', 'refunded' are used accurately. The range of vocabulary is sufficient and natural, with no noticeable repetition or awkward phrasing. The letter demonstrates good control of lexical features. Boost vocabulary complexity to elevate the overall score.

Grammatical Range & Accuracy

The letter displays a wide range of grammatical structures with full control. Sentences are varied in length and complexity, and punctuation is used correctly. There are no grammar errors or phrasing issues, as confirmed by the grammar checker. The overall accuracy is excellent.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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