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Letter

Band 5+: You recently purchased a product online that arrived damaged. You have tried contacting the company, but have received no response. Write a letter to the company's customer service department explaining the situation. You should include details about: - The product you purchased and when you purchased it. - The nature of the damage. - What action you expect the company to take.

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Note: Both the topic and the answer were created by one of our users.

Dear Customer Service,

I am writing to express my dissatisfaction with a product i recently purchased online from your company which came in damaged.

I purchased a bluetooth speaker on the 3rd of september 2025 and it got delivered on the 24th of september 2025.

From my observation, the sound of the bluetooth speaker is very low even after increasing it to its maximum volume. Also the space for the memory card is not in the speaker contrary to what i saw in the description online and a part of the speaker is broken.

I would appreciate if i can get another bluetooth speaker of the same model with no issues delivered to me without paying any delivery fee in two weeks time.

I await your response.

Yours Faithfully

Bibytee

Word Count: 130

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Overall Band Score

5
(+/- 0.5)
Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.
Grammar Mistakes: N/A
Vocabulary Repetition:
speaker: 5
bluetooth: 3
Try using synonyms for the above words

Task Response

6
The letter appropriately addresses all requirements of the task, providing relevant and sufficient information about the damaged product, the nature of the damage, and the desired action. The details about the purchase, delivery date, and specific issues with the speaker are clear. The request for a replacement is also well-stated. To improve, ensure consistent capitalization and punctuation throughout the letter for a more polished presentation. The letter falls short of the required 150 words.

Coherence & Cohesion

5
The letter is generally coherent, but the organization could be improved. Consider starting with a clear statement of purpose and then elaborating on the details. Using more formal connectors and signposting language would enhance the flow and readability.

Lexical Resource

4
The vocabulary is adequate for the task, but it could be more precise and varied. For example, instead of saying 'came in damaged,' you could use more descriptive language to explain the damage. Try to incorporate synonyms and more specific terms to elevate the language.

Grammatical Range & Accuracy

4
There are several grammatical errors that affect clarity. Pay close attention to subject-verb agreement, correct tense usage, and article usage. For example, 'a product i recently purchased' should be 'a product I recently purchased'. Proofreading carefully before submitting will help catch these errors.

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