Band 5+: You recently went on a business trip and stayed at a hotel. However, you faced some issues during your stay. Write a letter to the hotel manager. In your letter: Explain why you were staying at the hotel Describe the problems you faced Say what you want the manager to do

Dear Sir or Madam

I am writing this letter to express my dissatisfaction, which recently I stayed at your hotel, the guardian hotel, from 13th august 2025. I have chosen your hotel since I am looking at the reputation of your hotel. But unfortunately my experience here is not the same as the reputation.

Firstly, the room, which I stayed in, was not clean and the bathroom had an unpleasant odor. Secondly, I booked a quiet room but this is very annoying and disturbs me to get sleep comfort. Finally, the restaurant service is very bad and slow. I had to wait for more than 60 minutes to be served.

I would appreciate it if you could investigate this problem and take appropriate measures to ensure they do not happen again. In addition, I believe that this hotel does not have a bad reputation and I hope this problem can be handled fast.

I look forward to hearing from you soon

Your faithfully

Mamad