The charts below show the performance of a bus company in terms of punctuality, both actual and target (what actually happened compared to what the company was trying to achieve), and the number of complaints and passengers. Summarise the information by selecting and reporting the main features and make comparisons where relevant.

The two bar charts illustrate the performance of a bus company on the basis of punctuality, both actual and target and the number of complaints and passengers in the time period of 1999 and 2003. Overall, the percentage of services arriving on time has witnessed a decline in target value over the span of 5 […]