The graphs below show the actual percentage of buses arriving on time, and the target set by the bus company, and also show the number of complaints per thousand journeys made by the passengers. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.

The given graphs illustrate the actual percentage of buses arriving on time compared with the target set by bus company, and represent the number of passenger complaints per thousand journeys over the period from 1990 to 2002. Overall, over the nine years between 1990 to 1999 the percentage of buses arriving on time were lower […]