You recently purchased a new smartphone from an online retailer, but it arrived with several defects and malfunctions. Write a letter to the online retailer to complain about the defective smartphone. You should include details about: - the specific defects and malfunctions you experienced with the phone - how you attempted to resolve the issues - what action you expect the retailer to take to rectify the situation.

Dear Sir and Madam, On June 22nd 2025, I purchased a smartphone through your official online shop and unfortunately, I noticed severals defects and malfunctions during setup. Upon arrival, the shipping box is damaged with quite a number of dents all over. Altough, the smartphone itself looks perfectly fine, but the problem came after I […]