Speaker 1 (1)
Section two.
Speaker 1 (2)
You are going to hear a conversation between two women about the health system in England.
Speaker 1 (3)
First, you have some time to look at questions 11 to 17.
Speaker 1 (4)
Now listen to the first part of the conversation and answer questions 11 to 17.
Speaker 2 (5)
Hello, missus Sutton.
Speaker 2 (7)
How are you settling in next door?
Speaker 2 (8)
Have all your things from Canada arrived yet?
Speaker 2 (9)
I thought you saw a removals fan outside your house yesterday afternoon.
Speaker 3 (11)
They came yesterday.
Speaker 3 (12)
We spent all day yesterday arranging them.
Speaker 3 (13)
It's beginning to feel a bit more like home now.
Speaker 2 (14)
Oh, that's good.
Speaker 2 (16)
Come in and sit down.
Speaker 2 (17)
Are you alright?
Speaker 2 (18)
You look a bit worried.
Speaker 3 (19)
Well, I am a bit.
Speaker 3 (20)
I'm sorry to bother you so early, missus Smith, but I wonder if you could help me.
Speaker 3 (21)
Could you tell me how I can get hold of a doctor?
Speaker 3 (22)
Our daughter, Anna, isn't very well this morning, and I may have to call somebody out.
Speaker 3 (23)
She keeps being sick, and I am beginning to get a bit worried.
Speaker 3 (24)
I just don't know how the health system works here in England.
Speaker 3 (25)
All I know is that it's very different from ours back in Canada.
Speaker 2 (26)
Well, I don't know really where to start.
Speaker 2 (27)
Let me think.
Speaker 2 (28)
Well, the first thing you have to do is find a family doctor.
Speaker 2 (30)
Sometimes we call them general practitioners as well.
Speaker 2 (32)
And register with him or her.
Speaker 2 (33)
If you live here, you've got to be on a doctor's list.
Speaker 2 (34)
If you're not, things can be a bit difficult.
Speaker 2 (35)
Nobody will come out to if you're not registered.
Speaker 2 (36)
Anyway, the work in things called practices Uh-huh.
Speaker 2 (37)
Sort of small groups of family doctors all working together in the same buildings.
Speaker 2 (38)
Now what you've got to do this morning is register with one of them.
Speaker 2 (40)
There are two practices near here, so we're quite well off the doctors in this part of Manchester.
Speaker 2 (41)
There's the Dean End Health Centre about ten minutes walk away, and there's another practice practice in South Hay.
Speaker 2 (42)
That's about five minutes away going towards the town center.
Speaker 2 (44)
We're registered at the Dean End one, but they're both okay.
Speaker 2 (45)
There are about six doctors in our practice and four in the other.
Speaker 2 (46)
So ours is quite big in comparison, and the building and everything's a bit more modern.
Speaker 2 (47)
South A is a bit old fashioned, but the doctors are okay.
Speaker 2 (48)
Their only problem is that they don't have a proper appointment system.
Speaker 2 (49)
Sometimes you have to wait for ages there to see someone.
Speaker 2 (50)
Anyway, you go to the receptionist in whichever health center and ask her to register you with a doctor there.
Speaker 2 (51)
You have to fill in a form, but it doesn't take long.
Speaker 2 (52)
Ours is called doctor Jones, and we've been going to him for years, ever since we moved here fifteen years ago.
Speaker 2 (53)
I wouldn't say he's brilliant, but I suppose he's alright, really.
Speaker 2 (54)
We're used to him now.
Speaker 2 (55)
They say he's very good with elderly people, but he does tend to get a bit impatient with children.
Speaker 2 (57)
The one who's supposed to be really good with small children is doctor Shaw.
Speaker 2 (58)
I've heard lots of people say that.
Speaker 2 (60)
She's young, and she's got small children of her own.
Speaker 2 (61)
So you could try registering with her.
Speaker 2 (62)
And if her list's full, I heard somebody say the other day that there's a really nice young doctor at South Hay, a doctor Williams.
Speaker 2 (63)
He holds special clinics for people with back trouble, but that's not really your problem, is it?
Speaker 1 (64)
Now you have some time to look at questions 18 to 20.
Speaker 1 (65)
Now listen to the rest of the conversation and answer questions 18 to 20.
Speaker 2 (66)
If you want a doctor to visit you at home, you have to ask for a home visit.
Speaker 2 (67)
You're supposed to do that before 10:30 in the morning.
Speaker 2 (68)
But, obviously, if it's an emergency, you can phone at any time, night or day.
Speaker 2 (69)
It might not be your doctor that comes, though.
Speaker 2 (70)
It's quite often one of the other doctors in the practice.
Speaker 2 (71)
It doesn't really seem to make much difference.
Speaker 2 (72)
Otherwise, you make an appointment to see your doctor at the health center.
Speaker 2 (73)
You usually get seen the same day.
Speaker 2 (74)
Not always, of course, but usually, as I say.
Speaker 2 (75)
The whole surgery is between nine and 11:30 every weekday and from four to 06:30, Monday to Thursday.
Speaker 2 (76)
Saturdays are only for emergencies.
Speaker 2 (78)
When the doctor sees you, he gives you a prescription.
Speaker 2 (79)
He writes what medication you need on it, and you take it to a chemist shop.
Speaker 2 (80)
There's one opposite the center.
Speaker 2 (81)
If it's for a child 16, you don't have to pay.
Speaker 2 (82)
So if it's for Anna, there's no problem.
Speaker 2 (83)
The same thing goes if you're unemployed or retired or if you're pregnant.
Speaker 2 (84)
Just as well because it's not cheap.
Speaker 2 (85)
You pay the same price for each item the doctor has prescribed.
Speaker 2 (86)
At the moment, it's something like u00a35 per item.
Speaker 2 (87)
So you pay for the medication, but the consultation with the doctor doesn't cost you anything.
Speaker 2 (88)
It's completely free as long as you're a resident here.
Speaker 2 (90)
You're going to be here for three years, aren't you?
Speaker 2 (92)
So well, it shouldn't be any question of you paying anything to see the doctor.
Speaker 2 (93)
So that's one less problem to worry about.
Speaker 2 (94)
Look, missus Sutton, if you want, I'll sit with your daughter for half an hour if you want to go down to the health center to register.
Speaker 2 (95)
It's no trouble, really.
Speaker 2 (96)
Don't worry.
Speaker 3 (97)
Are you sure you wouldn't mind?
Speaker 3 (98)
That would really help me a lot.
Speaker 3 (99)
I'll ask them if they can send someone around later to see Anna.
Speaker 3 (100)
I I think I'll try the DNN center.
Speaker 2 (101)
Good idea.
Speaker 2 (102)
Don't worry about Anna.
Speaker 3 (104)
I'll be back as soon as I can.
Speaker 1 (105)
That is the end of section two.
Speaker 1 (106)
You will now have half a minute to check your answers.
Speaker 1 (107)
Now turn to section three.
