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Practice dictation & shadowing on the Cambridge IELTS 17 Academic Listening Part 1 Test 4.
Cambridge IELTS 17 Academic Listening Test 4 Part 1
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Total Correct Answers:
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Speaker 1 (1)
Hello, Easy Life Cleaning Services, Jacinta speaking.
Speaker 2 (2)
Oh, hello. I'm looking for a cleaning service for my apartment. Do you do domestic cleaning?
Speaker 1 (3)
Sure.
Speaker 2 (4)
Well, it's just a one-bedroom flat. Do you have a basic cleaning package?
Speaker 1 (5)
Yes. For a one-bedroom flat, we're probably looking at about two hours for a clean.
Speaker 1 (6)
So we do a thorough clean of all surfaces in each room and polish them where necessary.
Speaker 1 (7)
Does your apartment have carpets?
Speaker 2 (8)
No. I don't have any. But the floor would need cleaning.
Speaker 1 (9)
Of course. We do that in every room. And we do a thorough clean of the kitchen and bathroom.
Speaker 2 (10)
Okay.
Speaker 1 (11)
Then we have some additional services which you can request if you want.
Speaker 1 (12)
So, for example, we can clean your oven for you every week.
Speaker 2 (13)
Actually, uh, I hardly ever use that. But can you do the fridge?
Speaker 1 (14)
Sure. Would you like that done every week?
Speaker 2 (15)
Yes. Definitely. And would ironing clothes be an additional service you can do?
Speaker 1 (16)
Yes, of course.
Speaker 2 (17)
It wouldn't be much, just my shirts for work that week.
Speaker 1 (18)
That's fine. And we could also clean your microwave if you want.
Speaker 2 (19)
No. I wipe that out pretty regularly, so there's no need for that.
Speaker 1 (20)
We also offer additional services that you might want a bit less often, say every month.
Speaker 1 (21)
So for example, if the inside of your windows need cleaning, we could do that.
Speaker 2 (22)
Yes. That'd be good. I'm on the 15th floor, so the outside gets done regularly by specialists, but the inside does get a bit grubby.
Speaker 1 (23)
And we could arrange for your curtains to get cleaned if necessary.
Speaker 2 (24)
No. They're okay. But would you be able to do something about the balcony?
Speaker 2 (25)
It's quite small and I don't use it much, but it could do with a wash every month or so.
Speaker 1 (26)
Yes. We can get the pressure washer onto that.
Speaker 1 (27)
Now if you're interested, we do offer some other possibilities to do with general maintenance.
Speaker 1 (28)
For example, if you have a problem with water and you need a plumber in a hurry, we can put you in touch with a reliable one who can come out straight away.
Speaker 1 (29)
And the same thing if you need an electrician.
Speaker 2 (30)
Right. That's good to know. I've only just moved here so I don't have any of those sorts of contacts.
Speaker 1 (31)
And I don't know if this is of interest to you, but we also offer a special vacuum cleaning system which can improve the indoor air quality of your home by capturing up to 99% of all the dust in the air.
Speaker 1 (32)
So if you're troubled by allergies, this can make a big difference.
Speaker 2 (33)
Right. In fact, I don't have that sort of problem, but I'll bear it in mind.
Speaker 2 (34)
Now can you tell me a bit about your cleaning staff?
Speaker 1 (35)
Of course. So all our cleaners are very carefully selected.
Speaker 1 (36)
When they apply to us, they have to undergo a security check with the police to make sure they don't have any sort of criminal background.
Speaker 1 (37)
And, of course, they have to provide references as well.
Speaker 1 (38)
Then if we think they might be suitable for the job, we give them training for it.
Speaker 1 (39)
That lasts for 2 weeks so it's very thorough and at the end of it they have a test.
Speaker 1 (40)
If they pass that, we take them on, but we monitor them very carefully.
Speaker 1 (41)
We ask all our clients to complete a review of their performance after every visit and to email it to us.
Speaker 1 (42)
So we can pick up any problems straight away and deal with them.
Speaker 2 (43)
Okay. Well, that all sounds good. And will I always have the same cleaner?
Speaker 1 (44)
Yes. We do our best to organize it that way, and we usually manage it.
Speaker 2 (45)
Good. That's fine. Right. So I'd like..