Bank Application Form - IELTS Listening Answers & Explanations
From Expert On Cambridge IELTS 07 Academic Listening Test 1 · Part 2 · Questions 11–20
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Questions
Questions 11–15 Note Completion
Complete the notes below.
Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.
Bank Application Form
Name: 11
Occupation: 12
Date of Birth: 6th July 1987
Address: 25 13
Postal Code: 14
Email: 15
Questions 16–20 Note Completion
Complete the notes below
Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.
Type of Account: 16
Bank supply: 17 without 18 service
Opening sum: 19 including cash and travel's check
Open time: 9:00 a.m.-3:30 p.m. Monday to Saturday
9:00 a.m.-3:00 p.m. Sunday
Statement: 20
Answers & Explanations Summary
| # | Answer | Evidence | Explanation |
|---|---|---|---|
| Q11 | Jenny Chen | Clerk: What's your full name? Customer: My name is Jenny Chen | Excerpt/Transcript Explanation: The transcript shows the bank worker asking the person for her full name, and she replies that her name is Jenny Chen. Answer Explanation: The answer "Jenny Chen" is the full name of the customer filling out the bank form. Reason For Correctness: The correct answer is "Jenny Chen" because the bank clerk asks for the customer's full name ("What's your full name?"), and the customer clearly states, "My name is Jenny Chen." |
| Q12 | a university student | Customer: I should graduate this year, but I took off last year, so I am still a university student now | Excerpt/Transcript Explanation: The transcript shows the customer explaining that she took a year off from her studies, which means she is currently attending university as a student. Answer Explanation: The answer means a person who is currently studying at a university or college. Reason For Correctness: The correct answer is supported by the conversation where the bank clerk asks about Jenny's current status or job ("Are you a student or do you have a job now?"). Jenny clarifies her occupation by stating that she is still "a university student now". Therefore, her occupation is "a university student". |
| Q13 | Woodside | Customer: It's on 25 Woodside Avenue. Clerk: Woodside, one word? Customer: Yes | Excerpt/Transcript Explanation: The transcript shows the customer stating her address as 25 Woodside Avenue and confirming that "Woodside" is spelled as a single word. Answer Explanation: The answer refers to the street name where the customer lives, written as "Woodside". Reason For Correctness: The correct answer is confirmed when the clerk asks for the customer's address. The customer says her new address is on "25 Woodside Avenue". The clerk clarifies whether "Woodside" is written as one word, and the customer confirms that it is. Since the number 25 is already provided in the notes, the missing part of the address name is "Woodside". |
| Q14 | A38D6 | Clerk: Do you know the postcode? Customer: Let me think, erm it is A83D6. Clerk: A83? Are you sure it is not A38? Customer: Oh, yes, it is A38D6 |
Excerpt/Transcript Explanation: The transcript shows the clerk asking for the customer's postcode. The customer says the wrong code at first, but then agrees and confirms that the right code is A38D6. Answer Explanation: The answer means the code for the customer's home area (postcode) is A38D6. Reason For Correctness: The correct answer is "A38D6" because the bank clerk asks for the customer's "postcode" (postal code). The customer first mistakenly says "A83D6", but the clerk checks if she means "A38", and the customer corrects herself, confirming that the code is "A38D6". |
| Q15 | skylight 1987@msn.com | Clerk: The last one is your email. Customer: My email is skylight_1987@msn.com | Excerpt/Transcript Explanation: The transcript shows the clerk asking for the email address, and the customer giving her email. Answer Explanation: The answer provides the customer's email address needed for the bank application form. Reason For Correctness: The correct answer is confirmed when the clerk asks for the customer's email. The customer directly replies that her email address is "skylight_1987@msn.com". |
| Q16 | Student Account | Customer: Right. I will take the Student Account | Excerpt/Transcript Explanation: The transcript shows the customer choosing to open the Student Account. Answer Explanation: The answer means a bank account specially designed for college or university students. Reason For Correctness: The correct answer is confirmed when the clerk asks what kind of account the customer wants. After discussing the interest rate, the customer decides and says, "I will take the Student Account." Therefore, the type of account is the "Student Account". |
| Q17 | Cash Card | Customer: And can I get a Cash Card? Clerk: Certainly. I will supply you with a Cash Card | Excerpt/Transcript Explanation: The transcript shows the customer asking for a Cash Card, and the clerk confirming that the bank will give (supply) her one. Answer Explanation: The answer "Cash Card" refers to a plastic banking card provided by the bank that lets a customer take out money. Reason For Correctness: The correct answer is "Cash Card" because the customer asks if she can receive one, and the bank clerk agrees by saying, "I will supply you with a Cash Card." The keyword in the notes is "supply," which matches the clerk's exact verb. |
| Q18 | overdraft / overdraught | The Cash Card doesn't have service of overdraft | Excerpt/Transcript Explanation: The transcript states that the card given by the bank does not come with an overdraft service. Answer Explanation: The answer means a bank feature that lets you spend more money than you actually have in your account. Reason For Correctness: The correct answer is "overdraft" because the clerk mentions that the card provided to the customer does not include this feature. In the conversation, the customer asks, "May I apply for overdraft?" and the bank clerk replies that "The Cash Card doesn't have service of overdraft." |
| Q19 | £2 200 / £2,200 | Customer: I have 600 pounds in cash and 1,600 pounds in traveler's checks. Clerk: So the total is 2,200 pounds? Customer: Right | Excerpt/Transcript Explanation: The transcript shows that the customer has 600 pounds in cash and 1,600 pounds in traveler's checks, which together equal 2,200 pounds. Answer Explanation: The answer "£2,200" means two thousand two hundred British pounds, which is the total amount of money the customer puts into her account to open it. Reason For Correctness: The correct answer is "£2,200" because the notes ask for the "Opening sum" (the starting deposit) made of both cash and traveler's checks. When the clerk asks how much she wants to deposit, the customer mentions 600 pounds in cash and 1,600 pounds in traveler's checks. The clerk adds them together and confirms the total is 2,200 pounds, and the customer agrees. |
| Q20 | monthly | Clerk: Oh, no, on Sunday the bank often closes at 3 p.m. The last thing is the statement. How often do you want to receive your statement? Customer: Once a month. Clerk: OK. Monthly | Excerpt/Transcript Explanation: The transcript shows the bank clerk asking the customer how often she wants her statement sent to her. The customer answers "Once a month," and the bank clerk writes down or confirms "Monthly." Answer Explanation: The answer means happening or sent one time every month. Reason For Correctness: The correct answer is "monthly" because the clerk asks the customer how often she wants to get her bank statement. The customer says "Once a month," and the clerk confirms this schedule by saying "Monthly." Therefore, the note for the statement frequency is "monthly." |
Transcript
Clerk: Good morning. What can I do for you?
Customer: Good morning. I'd like to open an account. Could you give me some suggestions?
Clerk: Well, let's fill in the application form first.
Customer: OK.
Clerk: What's your full name?
Customer: My name is Jenny Chen.
Clerk: Is your last name spelt C-H-E-N?
Customer: That's right.
Clerk: Fine, Jenny. Are you a student or do you have a job now?
Customer: I should graduate this year, but I took off last year, so I am still a university student now.
Clerk: Fine. And your birthday?
Customer: I was born on 6th July in 1987.
Clerk: And your current address?
Customer: I will move into a new house, so...
Clerk: Just tell me your new address.
Customer: It's on 25 Woodside Avenue.
Clerk: Woodside, one word?
Customer: Yes.
Clerk: Do you know the postcode?
Customer: Let me think, erm... it is A83D6.
Clerk: A83? Are you sure it is not A38?
Customer: Oh, yes, it is A38D6.
Clerk: Right. OK. Do you have a mobile phone?
Customer: Yes. My number is 0903 775 115.
Clerk: The last one is your email.
Customer: My email is skylight_1987@msn.com.
Clerk: Right.
Clerk: Right. Did you bring the documents we need? Such as passport or letter from university?
Customer: Yes. Here they are.
Clerk: What type of account do you want to open?
Customer: I'm not sure. Could you give me some suggestions?
Clerk: I see. How about the Student Account? It's a kind of current account.
Customer: Student Account? Does it have a high interest?
Clerk: I'm afraid not. If you want to have a high interest account, maybe Deposit Account is a good choice. But you have to deposit at least 5,000 pounds when you open your account.
Customer: Oh. How about the annual interest of Student Account?
Clerk: It varies from time to time. At present it is 3.5%.
Customer: Right. I will take the Student Account.
Clerk: That's fine.
Customer: And can I get a Cash Card?
Clerk: Certainly. I will supply you with a Cash Card.
Customer: Great. May I apply for overdraft?
Clerk: I'm afraid you cannot. The Cash Card doesn't have service of overdraft.
Customer: Yes. I see.
Clerk: How much money do you want to deposit now?
Customer: I have 600 pounds in cash and 1,600 pounds in traveler's checks.
Clerk: So the total is 2,200 pounds?
Customer: Right.
Clerk: Fine. Please sign your name here where I have marked an "X".
Customer: OK. Thank you.
Clerk: And this is your receipt.
Customer: Thanks. Can you tell me the opening time of the bank?
Clerk: The bank opens from 9 a.m. to 3:30 p.m. on Monday to Saturday.
Customer: And closes on Sunday?
Clerk: Oh, no, on Sunday the bank often closes at 3 p.m. The last thing is the statement. How often do you want to receive your statement?
Customer: Once a month.
Clerk: OK. Monthly. How about the other things, anything do you want to know?
Customer: No. Thanks for your help. Good-bye.
Clerk: Bye-bye.