Car Rental Inquiry - IELTS Listening Answers & Explanations
From IELTS Recent Actual Test 4 Academic Listening Test 4 · Part 1 · Questions 1–10
Audio
Questions
Questions 1–10 Note Completion
Complete the notes below.
Write ONE WORD AND/OR A NUMBER for each answer.
Car Rental Inquiry
Example
Nationality: American
Contact number: 1
Send written quote by: 2
Price for renting: 3 daily
Special requirements for the room:
• an extra 4
• most important facility: 5
Extra equipment:
• they should have a 6
• as well as a 7
Pick them up from the 8
The caravan driver's age: 9
The registered licence issued in: 10
Answers & Explanations Summary
| # | Answer | Evidence | Explanation |
|---|---|---|---|
| Q1 | 04196570156 | I'm Caroline, that's C-A-R-O-L-I-N-E, and my telephone number is 04196570156 | Excerpt/Transcript Explanation: The transcript shows Caroline giving her name and her phone number to the person at the car rental company so they can stay in touch. Answer Explanation: The answer is 04196570156, which is the phone number that Caroline provides for the car rental company to contact her. Reason For Correctness: The correct answer is found when Caroline responds to the man's request for her name and contact information by stating her name and then reading out her telephone number, which is 04196570156. This number matches the requirement for a contact number in the notes. |
| Q2 | post | Man: OK, I've got that. And how can I send you our quotation, if you are satisfied with our arrangement? Is email all right, or should I send it by post? Woman: The latter, please! I'm afraid I'd prefer to read it on paper | Excerpt/Transcript Explanation: The transcript shows the man asking how he should send the information. He asks if he should use email (electronic mail) or send it by post (physical mail). The woman picks 'the latter,' which means the second choice, and explains she wants to read it on paper. Answer Explanation: The answer 'post' refers to physical mail, like a letter or paper documents delivered by a mail carrier. Reason For Correctness: The correct answer is 'post' because the man gives the customer two choices for receiving her price list (quotation): email or post. The woman responds by saying 'The latter, please!', which is a way of choosing the second option mentioned. In English, 'the latter' means the second of two things. Since 'post' was the second choice, and she mentions wanting to read it on paper, 'post' is the correct choice. |
| Q3 | $39 / 39 dollars | I'd recommend the 'Explorer', taking your budget into consideration, which is of good value and will cost you $39 per day | Excerpt/Transcript Explanation: The transcript shows the employee telling the customer that the van he suggests will cost 39 dollars for each day. Answer Explanation: The answer is the price of $39 for renting the vehicle every day. Reason For Correctness: The correct answer is $39 because the man recommends a specific caravan called the 'Explorer' to the woman. He explicitly mentions that this vehicle costs $39 per day, which fits her budget perfectly. |
| Q4 | bed | Woman: But there are three of us, my mum, daughter and me. So can we add another bed? Man: No problem | Excerpt/Transcript Explanation: The transcript shows the woman asking to include a second bed because she is traveling with two other family members and the van only has one. Answer Explanation: The answer is "bed", which is a piece of furniture people use for sleeping. Reason For Correctness: The correct answer is "bed" because the woman explains that there are three people going on the holiday, but the van only comes with one twin bed. She then asks to "add another" one, which means getting an extra bed. The word "add" is a keyword that shows she wants something more than what is already there. |
| Q5 | kitchen | Woman: For the facilities, I think a kitchen is the most important, and of course the stove | Excerpt/Transcript Explanation: The transcript shows the woman saying that having a kitchen is the most important thing for her when she rents the caravan. Answer Explanation: The answer is 'kitchen', which is a room or area that is used for cooking and preparing food. Reason For Correctness: The correct answer is 'kitchen' because the woman clearly says that out of all the facilities in the caravan, the kitchen is the one she needs the most. She uses the words 'most important' to show it is her top priority. |
| Q6 | heater | Well, I need to have a heater, in case it'll be cold at night, and a microwave of course | Excerpt/Transcript Explanation: The transcript shows that the woman requests a heater to use at night when it is cold, along with a microwave. Answer Explanation: The answer is heater, which is a machine that makes a place warm. Reason For Correctness: The correct answer is heater because the woman specifically asks for this item as something she needs in the van. She wants it to stay warm at night. In the conversation, she says she needs a heater and a microwave as extra tools for their trip. |
| Q7 | microwave | Well, I need to have a heater, in case it'll be cold at night, and a microwave of course | Excerpt/Transcript Explanation: The transcript shows the woman telling the car rental man that she needs two extra things in the van: a heater to keep warm and a microwave. Answer Explanation: The answer 'microwave' is a kitchen machine that heats food or drinks very quickly. Reason For Correctness: The correct answer is 'microwave' because the woman lists specific extra items she wants in the van. She tells the man she needs a heater and a microwave. This matches the 'Extra equipment' section in the notes which asks for two items. |
| Q8 | airport | Woman: Oh, I'm afraid we'd better be picked up from the airport, as we are foreigners in your country and not familiar with the transport system. Is that alright Man: Yes, it is no problem |
Excerpt/Transcript Explanation: The transcript shows the woman asking to be picked up from the airport because they are foreigners and do not know the local transport system. The man agrees, saying it is no problem. Answer Explanation: The answer "airport" is the location where the rental company will meet the customer and her family to take them to their vehicle. Reason For Correctness: The correct answer is "airport" because the woman requests this specific location for their pickup. She explains that since they are from another country and do not know how the local buses or trains work, the airport is the easiest place for them to meet. The rental agent agrees to this request. |
| Q9 | 49 | Man: I'm sorry, but our company only accepts caravan drivers aged 25 or over, according to our regulations. So Woman: Well, that would be me, Caroline, and I'm 49 years old |
Excerpt/Transcript Explanation: The transcript shows the man explaining the age rule for drivers. Caroline responds by saying she will be the driver and then mentions her age is 49. Answer Explanation: The answer is the number 49, which is the age of the woman who will be driving the rental vehicle. Reason For Correctness: The correct answer is 49 because the car rental company has a rule (regulation) that the driver must be at least 25 years old. The woman first mentions her daughter is 19, which is too young. Because of this, the woman, Caroline, must be the driver instead, and she states her age is 49. |
| Q10 | Australia | I've got a licence in America, but I've also got one in Australia which is still valid. Is it better for me to register the local one from your country? Man: Yes, that might be better | Excerpt/Transcript Explanation: The transcript shows that the woman offers two license options, and the man confirms that registering the Australian license is the preferred choice for her car rental. Answer Explanation: The answer is the country where the driving license used for the rental was made. Reason For Correctness: The correct answer is Australia because Caroline, the driver, mentions she has two licenses: one from the USA and one from Australia. When she asks if she should use the Australian license (which she calls the local one for the rental company's country), the man agrees that using it is the better choice for their records. Keywords here are 'licence', 'Australia', and 'registration'. |
Transcript
Man: Hello, First Choice Car Rental! How may I help you?
Woman: Oh, good morning. Um, I'm calling for some information about your car renting services. I'm an American, and I will be going on a family holiday to your city from Ohio next month.
Man: OK, no problem. It's our pleasure to serve you. Could you please tell me your name and contact information first?
Woman: I'm Caroline, that's C-A-R-O-L-I-N-E, and my telephone number is 04196570156.
Man: OK, I've got that. And how can I send you our quotation, if you are satisfied with our arrangement? Is email all right, or should I send it by post?
Woman: The latter, please! I'm afraid I'd prefer to read it on paper.
Man: That's no problem.
Woman: I'm considering renting a caravan for a week, but I don't really know the price range for it, since I haven't rented any car through that method before. I think it should be within my budget of $50.
Man: You know, we have various caravans at different renting prices, according to the class of vehicle, facilities inside, mileage, etc. I'd recommend the 'Explorer', taking your budget into consideration, which is of good value and will cost you $39 per day. Is that OK?
Woman: Of course, that's fine for me! I know the 'Explorer'. That could save me $11 each day! You know a family holiday will be costly. That van is perfect!
Man: I'm glad that you like it. So do you have any particular requirements about your room in the van?
Woman: Um, how many beds are there?
Man: One twin bed.
Woman: But there are three of us, my mum, daughter and me. So can we add another bed?
Man: No problem.
Woman: For the facilities, I think a kitchen is the most important, and of course the stove.
Man: In our vans, such as 'Explorer', there are all the basic bedding materials you need, like pillows and blankets, as well as some equipment for daily life. And many things can be added into your room according to your needs, such as a coffee maker.
Woman: Well, I need to have a heater, in case it'll be cold at night, and a microwave of course.
Man: All right, I've taken notes of all these things. Actually, all our vans should be taken from our company, which is not too far from the city centre, so we can pick you up from the centre for free. Is that OK?
Woman: Oh, I'm afraid we'd better be picked up from the airport, as we are foreigners in your country and not familiar with the transport system. Is that alright?
Man: Yes, it is no problem. With that comes the information for the insurance. I need the driver's name and age.
Woman: That is my daughter Chris, who is 19, the youngest driver amongst us three.
Man: I'm sorry, but our company only accepts caravan drivers aged 25 or over, according to our regulations. So...
Woman: Well, that would be me, Caroline, and I'm 49 years old.
Man: And where was your driving licence issued? I mean the country.
Woman: I've got a licence in America, but I've also got one in Australia which is still valid. Is it better for me to register the local one from your country?
Man: Yes, that might be better. So your registration number is...