City House Services - IELTS Listening Answers & Explanations
From IELTS Recent Actual Test 1 Academic Listening Test 6 · Part 1 · Questions 1–10
Audio
Questions
Questions 1–4 Form Completion
Complete the form below.
Write ONE WORD ONLY for each answer.
HOUSE SERVICE INFORMATION
| Example
Name: |
Answer
Barbara Hill |
| Location: | 1 London |
| Postcode: | SW105 |
| Rooms: | two 2 bedrooms |
| The other room used as: | an 3 |
| Downstairs: | kitchen-diner, conservatory, and 4 |
| Pets: | 2 dogs and 3 cats |
Questions 5–7 Multiple Choice (One Answer)
Choose the correct letter, A, B, or C.
Questions 8–10 Sentence Completion
Complete the sentences below.
Write ONE WORD AND / OR A NUMBER for each answer.
- The agent's address is 12 8 Road.
- Her house will get cleaned next 9.
- The maximum time of cleaning service is 10.
Answers & Explanations Summary
| # | Answer | Evidence | Explanation |
|---|---|---|---|
| Q1 | Southwest | Yes, it's in Kingston in Southwest London | Excerpt/Transcript Explanation: The transcript shows the customer answering the agent's question about her location by naming Kingston as being in the Southwest part of London. Answer Explanation: The answer "Southwest" describes the specific area or direction within the city of London where the house is located. Reason For Correctness: The correct answer is "Southwest" because the customer clearly states that her house is in Southwest London when the agent asks for her location. The agent then repeats this information to confirm it. |
| Q2 | double | AGENT: Are those single bedrooms or doubles? CUSTOMER: Doubles. AGENT: Fine, two doubles | Excerpt/Transcript Explanation: The transcript shows a short discussion between the worker and the customer. The worker asks if the rooms have one small bed (single) or a big bed for two (double). The customer says they are double rooms. Answer Explanation: The answer 'double' describes the size or type of the two bedrooms that need to be cleaned. Reason For Correctness: The correct answer is based on the conversation where the agent asks the customer to specify the type of the two bedrooms. The agent asks if the bedrooms are 'single' or 'doubles', and the customer confirms they are 'Doubles'. In the form, the word 'double' is used to describe these bedrooms. |
| Q3 | office | There is one more room which needs cleaning. It was used as a bedroom before, and now we have converted it into an office | Excerpt/Transcript Explanation: The transcript shows that there is a third room that the customer wants cleaned, and this room is now used as an office instead of a bedroom. Answer Explanation: The answer is office, which means a room in a house or a building where people work at desks or computers. Reason For Correctness: The correct answer is office because the customer explains that one room in the house is no longer used for sleeping and has been turned into a work space. The speaker uses the word 'converted' to show that the room's purpose has changed from a bedroom to an office. |
| Q4 | lounge | Then, downstairs we have a kitchen-diner, conservatory, and lounge | Excerpt/Transcript Explanation: The transcript shows that the customer identifies the three specific rooms found downstairs as the kitchen-diner, the conservatory, and the lounge. Answer Explanation: The answer is lounge, which is another word for a living room where people sit and relax. Reason For Correctness: The correct answer is lounge because the customer explicitly lists it as one of the three rooms located on the lower floor of her house, alongside the kitchen-diner and the conservatory. |
| Q5 | A | AGENT: Any extra services you need - switching bed linen, working in the garden, cleaning the glass in the conservatory, that kind of thing? CUSTOMER: Err no err actually, replacing the bed linen yes that would be good. AGENT: No problem. I'll just make a note of that |
Excerpt/Transcript Explanation: The transcript shows the agent listing three special tasks: switching bed linen, gardening, or cleaning glass. The customer decides she wants the bed linen replaced, and the agent confirms this by saying 'No problem.' Answer Explanation: The answer choice A means that the cleaning company will change the sheets and covers on the customer's beds. Reason For Correctness: The correct answer is A because the customer specifically asks to have the bed linen replaced. The agent suggests several possible extra jobs, including gardening and cleaning glass, but the customer only chooses the bed linen. In this conversation, the words 'switching' and 'replacing' are synonyms for 'changing' in the answer choice. |
| Q6 | B | I think we should have the carpets cleaned really well every quarter | Excerpt/Transcript Explanation: The transcript shows that the customer wants her carpets cleaned every quarter, which means she wants them cleaned every three months. Answer Explanation: The answer is the carpets. Reason For Correctness: The correct answer is carpets because the customer says she wants them cleaned 'every quarter'. In English, a year is divided into four parts called quarters. One quarter is equal to three months. This matches the time mentioned in the question. |
| Q7 | B | Washing and ironing. No, just ironing. That'll be OK | Excerpt/Transcript Explanation: The transcript shows the customer changing her mind. She says 'No, just ironing,' which means she decided against washing and only chose the ironing service. Answer Explanation: The answer means that the person wants the cleaning staff to use a hot tool to make her clothes flat and neat, without using water to wash them first. Reason For Correctness: The correct answer is B because the customer explicitly states her choice when asked about how to handle the clothes. Although she mentions 'washing' at first, she immediately corrects herself by saying 'No, just ironing.' This shows that the only service she wants for the clothes is ironing. |
| Q8 | Amyes | I should let you know that we locate on 12 Amyes Road, that's A-M-Y-E-S | Excerpt/Transcript Explanation: The transcript shows the worker providing the address of the service. They use the name Amyes for the road and spell it out to be clear. Answer Explanation: The answer is the name of the street where the cleaning office is located. Reason For Correctness: The correct answer is Amyes because the agent explicitly states the company's address to the customer. When the agent mentions the location, they say the number 12 and then give the name of the road, even spelling it out letter by letter (A-M-Y-E-S) to ensure the customer gets it right. |
| Q9 | Thursday | Perhaps next Thursday or next Saturday. Let me check, OK, next Thursday | Excerpt/Transcript Explanation: The transcript shows the customer looking at her options and then making a final choice for the service to happen on Thursday. Answer Explanation: The answer means the woman wants the cleaning people to come to her house on Thursday of next week. Reason For Correctness: The correct answer is Thursday because the customer looks at her schedule to find a good time. She says that Friday does not work because her son has friends visiting. After thinking about both Thursday and Saturday, she confirms that next Thursday is the right day for her. |
| Q10 | 3 hours | the work will take three hours at most | Excerpt/Transcript Explanation: The transcript shows that the agent expects the cleaning to finish within three hours. Answer Explanation: The answer 3 hours refers to the longest amount of time the cleaning crew will spend working on the house. Reason For Correctness: The correct answer is 3 hours because the agent says the task will take 'three hours at most.' The phrase 'at most' means the maximum or highest possible amount of time. |
Transcript
AGENT: Good morning. City House Services. How may I help you?
CUSTOMER: Good morning. I'd like to arrange to have my house cleaned.
AGENT: Certainly. I just need to ask a few questions. First, could I take your name?
CUSTOMER: Yes, it's Barbara Hill.
AGENT: Thank you. Next, is your house in London?
CUSTOMER: Yes, it's in Kingston in Southwest London.
AGENT: OK, Southwest London and... er, what's the postcode?
CUSTOMER: SW105.
AGENT: And what is the square footage and what rooms will we be cleaning?
CUSTOMER: The whole house is 268 square feet, and there is no need to clean all the rooms. I only want to have my bedrooms cleaned.
AGENT: OK, how many bedrooms does the house have?
CUSTOMER: Three bedrooms. Oh no, sorry, we used to have three bedrooms, but we only have two bedrooms now.
AGENT: Are those single bedrooms or doubles?
CUSTOMER: Doubles.
AGENT: Fine, two doubles...
CUSTOMER: There is one more room which needs cleaning. It was used as a bedroom before, and now we have converted it into an office.
AGENT: I understand. Three rooms have got to be cleaned, and are all of those rooms upstairs?
CUSTOMER: Yes. Then, downstairs we have a kitchen-diner, conservatory, and lounge. The kitchen-diner is quite large and has the usual equipment - cooker with oven, refrigerator, cupboards, and worktops. The conservatory has a lot of plants, but there's no need to take care of them. The lounge has a leather three-piece suite and a large coffee table.
AGENT: Thank you. And do you keep any pets?
CUSTOMER: Yeah, I really love keeping them. I've got two dogs and three cats.
AGENT: OK, then if our staff come over to offer the service, please take your pets away. Have you looked at our services packages?
CUSTOMER: Yes, I have one in front of me.
AGENT: Excellent.
AGENT: Any extra services you need - switching bed linen, working in the garden, cleaning the glass in the conservatory, that kind of thing?
CUSTOMER: Err... no... err... actually, replacing the bed linen... yes... that would be good.
AGENT: No problem. I'll just make a note of that. How about curtains, mats, and carpets? What would you like us to do with those items?
CUSTOMER: The curtains... I'll have to think about that. I think we should have the carpets cleaned really well every quarter. Mats can just be done with the laundry.
AGENT: Of course. How about clothes? We can have our staff wash and iron them, or we can have them taken to a dry cleaner's.
CUSTOMER: Washing and ironing. No, just ironing. That'll be OK.
AGENT: OK, fine. I know quite a bit about what you want now. I should let you know that we locate on 12 Amyes Road, that's A-M-Y-E-S.
CUSTOMER: Em.
AGENT: And we work from Monday to Sunday except Tuesday and Wednesday. Could you let me know when is convenient for you?
CUSTOMER: Next Friday... err... no, that's no good. My son invites his friends over in the afternoon that day. Perhaps next Thursday or next Saturday. Let me check, OK, next Thursday.
AGENT: When is it convenient for us to come over and provide the service? Is it OK if we come in the morning? Or we may come in the afternoon? It depends on your schedule.
CUSTOMER: I'm OK with any time. Just give me a call to let me know you're coming before you arrive.
AGENT: Sure, we will.
CUSTOMER: By the way, how long would it take for the service?
AGENT: We usually work 1-3 hours for house cleaning, and the work will take three hours at most. And of course, if it takes more than three hours, you should pay extra for it.
CUSTOMER: Er... fine.
AGENT: So, let me just do some calculations...