First Day At Work - IELTS Listening Answers & Explanations
From Cambridge IELTS 19 Academic Listening Test 4 · Part 1 · Questions 1–10
Audio
Questions
Questions 1–6 Note Completion
Complete the notes below
Write ONE WORD AND/OR A NUMBER for each answer.
First day at work
| Name of supervisor | 1 |
| Where to leave coat and bag: | use 2 in staffroom |
| See Tiffany in HR: | to give 3 number to collect 4 |
| Location of HR office: | on 5 floor |
| Supervisor's mobile number: | 6 |
Questions 7–10 Table Completion
Complete the table below.
Write ONE WORD ONLY for each answer.
|
Responsibilities |
|||
| Task 1 | Task 2 | Notes | |
| Bakery section | Check sell by dates | Change price labels | Use 7 labels |
| Sushi takeaway counter | Re-stock with 8 boxes if needed | Wipe preparation area and clean the sink | Do not clean any knives |
| Meat and fish counters | Clean the serving area, including the weighing scales | Collect 9 for the fish from the cold-room | Must wear special 10 |
Answers & Explanations Summary
| # | Answer | Evidence | Explanation |
|---|---|---|---|
| Q1 | KAEDEN | Hello Charlotte. I’m Kaeden, one of the supervisors. Welcome to the team. | Excerpt/Transcript Explanation: The transcript says that someone named Kaeden is introducing themselves as a supervisor to Charlotte, and they are welcoming her to the team. Answer Explanation: The answer, 'KAEDEN', is the name of the person who is the supervisor. Reason For Correctness: The correct answer is 'KAEDEN' because the transcript clearly states that Kaeden is one of the supervisors, which matches the question asking for the name of the supervisor. |
| Q2 | locker / lockers | So, after you’ve finished at the front desk, I’ll take you to the staffroom. Put your coat and rucksack in one of the lockers there. Take whichever one is free. | Excerpt/Transcript Explanation: The transcript talks about what to do after working at the front desk. It says that you should go to the staffroom, and there you can put your coat and bag in a locker. You can choose any locker that is empty. Answer Explanation: The answer 'locker' means a small closed space where you can keep your things safe, like a coat and a bag. Reason For Correctness: The correct answer is 'locker' because the transcript says to put your coat and rucksack in one of the lockers in the staffroom. |
| Q3 | passport | I was told to bring my passport with me. HR need to take a note of the number in it. | Excerpt/Transcript Explanation: The transcript says that I need to bring my passport with me. HR needs to write down my passport number. Answer Explanation: The answer is 'passport'. This means I need to show my passport. Reason For Correctness: The correct answer is 'passport' because the excerpt mentions HR needs to take a note of the number in it, which means they need my passport. |
| Q4 | uniform | OK. Tiffany will give you a uniform. They have lots in different sizes, so you just tell her what you need. | Excerpt/Transcript Explanation: The transcript says that Tiffany will give you a uniform. There are many sizes of uniforms, so you need to tell her which size you want. Answer Explanation: The answer 'uniform' means the special clothes you wear for work. Reason For Correctness: The correct answer is 'uniform' because the excerpt says you should see Tiffany to get a uniform when you start working. |
| Q5 | third / 3rd | The staffroom’s on the first floor, and HR are a couple of floors above that, on the third floor. There’s a staircase outside the staffroom. | Excerpt/Transcript Explanation: The transcript says that the staffroom is on the first floor. The HR office is on the third floor, which is two floors above the staffroom. There is a staircase outside the staffroom to go up. Answer Explanation: The answer, 'third', means the HR office is on the third floor. Reason For Correctness: The correct answer is 'third' because the transcript says HR is located on the third floor, which is the right response to the question about the location of the HR office. |
| Q6 | 0412665903 | It’s oh-four-one-two double-six-five nine-oh-three. | Excerpt/Transcript Explanation: The transcript says 'It’s oh-four-one-two double-six-five nine-oh-three.' This means that the number is made of digits. 'Oh' means zero, 'double-six' means six two times, and the rest are the other numbers. Answer Explanation: The answer is '0412665903', which is the same as the number from the transcript. It shows the digits in the same order. Reason For Correctness: The correct answer is '0412665903' because it matches the number spoken in the transcript exactly. |
| Q7 | yellow | When something needs a new price label, put a yellow one on the package, next to the original price. | Excerpt/Transcript Explanation: The transcript says that when a price label needs to be changed, you should put a yellow label on the package next to the old price. Answer Explanation: The answer is 'yellow' because it is the color of the new price label that should be used. Reason For Correctness: The correct answer is 'yellow' because it directly relates to the instruction in the transcript about what color to use for price labels. |
| Q8 | plastic | Beneath those is where we keep the plastic boxes -we run out of those really quickly, so you should bring more from the storeroom. | Excerpt/Transcript Explanation: The transcript explains that there are plastic boxes kept in a certain place, and these boxes are used up quickly, so it is important to bring more from the storeroom. Answer Explanation: The answer is 'plastic', which refers to the material that the boxes are made from. Reason For Correctness: The correct answer is 'plastic' because it specifies the type of boxes needed to re-stock the sushi takeaway counter. |
| Q9 | ice | The fish is laid on ice, but when that starts to melt, you’ll need to get more from the cold-room. | Excerpt/Transcript Explanation: The transcript says that the fish is placed on ice. When the ice starts to melt, you need to get more ice from the cold-room to keep the fish fresh. Answer Explanation: The answer 'ice' means the cold substance used to keep things cold. In this case, it is used to keep the fish fresh. Reason For Correctness: The correct answer is 'ice' because the excerpt explains that the fish is laid on ice and when it melts, you need to collect more ice from the cold-room. This shows that ice is needed for the fish. |
| Q10 | gloves | But make sure you put on thermal gloves when you take anything out of the cold-room. | Excerpt/Transcript Explanation: The transcript mentions that when you take items out of the cold-room, you need to wear special thermal gloves to protect your hands from the cold. Answer Explanation: The answer is 'gloves', which means special coverings for your hands. Reason For Correctness: The correct answer is 'gloves' because the transcript clearly states that you must put on thermal gloves when you take anything out of the cold-room. |
Transcript
KAEDEN: Hello Charlotte. I’m Kaeden, one of the supervisors. Welcome to the team.
CHARLOTTE: Hi Aiden.
KAEDEN: It’s Kaeden
CHARLOTTE: I’m so sorry.
KAEDEN: Don’t worry. People often get my name wrong; they never know how to spell it. It’s K-A-E-D-E-N, in case you ever need to write it.
CHARLOTTE: I’ll try and remember.
KAEDEN: So, there are a few practical things you need to sort out this morning. Then I’ll show you what you’re going to do today.
CHARLOTTE: The email I received said to go to the front desk, to show my letter of appointment and pick up my badge.
KAEDEN: You’ll need that for the staffroom and other areas of the supermarket where shoppers aren’t allowed.
So, after you’ve finished at the front desk, I’ll take you to the staffroom. Put your coat and rucksack in one of the lockers there. Take whichever one is free.
CHARLOTTE: WillI have a key?
KAEDEN: Yes. Try not to lose it. At the end of the day, leave it in the door for the next person to use.
CHARLOTTE: Will do.
KAEDEN: You also need to go to the HR department to see Tiffany. She’s really helpful.
CHARLOTTE: I was told to bring my passport with me. HR need to take a note of the number in it.
KAEDEN: That’s right. Or you can show your ID card.
CHARLOTTE: I don’t have one of those.
KAEDEN: OK. Tiffany will give you a uniform. They have lots in different sizes, so you just tell her what you need.I won’t come with you to HR -I’ve got to go and sort something else out. Problem with a bread sheer.
CHARLOTTE: Is the HR office near the staffroom?
KAEDEN: The staffroom’s on the first floor, and HR are a couple of floors above that, on the third floor. There’s a staircase outside the staffroom.
CHARLOTTE: OK.
KAEDEN: When you’ve finished with HR, come and find me in the bakery section of the shop.
CHARLOTTE: I’m looking forward to getting started.
KAEDEN: I’ll just give you my phone number, in case you can’t find me. Have you got your phone there?
CHARLOTTE: Yes … OK,ready.
KAEDEN: It’s oh-four-one-two double-six-five nine-oh-three.
CHARLOTTE: OK, done.
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KAEDEN: So, Charlotte, your tasks today are in the bakery section, on the sushi counter, and on the meat and fish counters. The first job is to check sell-by dates on the bread and cakes. If any of the dates are today’s, put a new price label on the packaging.
CHARLOTTE: What if any of the labels are yesterday’s dates, or older? Do I throw those items away?
KAEDEN: Yes, but that shouldn’t happen – we check the stock every day. When something needs a new price label, put a yellow one on the package, next to the original price.
CHARLOTTE: OK.
KAEDEN: After that, you’ll go to the sushi takeaway counter.
CHARLOTTE: Will I be preparing boxes of food?
KAEDEN: For today, you’ll just be helping the staff.
CHARLOTTE: Yes, of course.
KAEDEN: You’ll see lots of flat cardboard boxes at one end of the counter. Beneath those is where we keep the plastic boxes -we run out of those really quickly, so you should bring more from the storeroom.
CHARLOTTE: IS that my only task on the sushi counter?
KAEDEN: No. You also need to clean the area where they prepare the dishes. There are cloths and bottles of spray by the sink. Oh, and please make sure you clean that too.
CHARLOTTE: Sure. That’s important, isn’t it?
KAEDEN: Absolutely. But you mustn’t wash up knives. You have to do some training before you’re allowed to touch sharp objects.
CHARLOTTE: What should I do if there are any?
KAEDEN: Ask someone to put them in the dishwasher.
CHARLOTTE: OK, thanks. I don’t want to get anything wrong.
KAEDEN: Don’t worry. You’ll be fine. And I’ll be around to help.
CHARLOTTE: Right.
KAEDEN: Finally, the meat and fish counters. You need to clean the area where staff serve customers, including wiping the weighing scales.
CHARLOTTE: OK. Anything else?
KAEDEN: The fish is laid on ice, but when that starts to melt, you’ll need to get more from the cold-room.
CHARLOTTE: I know the staff on the food counters wear a hat. Will that be the same for me?
KAEDEN: You won’t be serving customers directly, so no. But make sure you put on thermal gloves when you take anything out of the cold-room. The temperature’s low enough in there to get frostbite from touching things.
CHARLOTTE: Understood.