Hotel Reservation - IELTS Listening Answers & Explanations
From IELTS Recent Actual Test 4 Academic Listening Test 3 · Part 1 · Questions 1–10
Audio
Questions
Questions 1–10 Note Completion
Complete the notes below.
Write ONE WORD AND/OR A NUMBER for each answer.
Hotel Reservation
Example
Location: north from the coast
Four-bed room available in 1
Room price:
• in high season: € 2
• cheaper if you booked 3 in advance
Meal included in price: 4
Must bring your own: 5
Hotel facilities:
• a lounge with a variety of 6
• 7 room
• 8
Activities available:
• collect 9
• hire 10
Answers & Explanations Summary
| # | Answer | Evidence | Explanation |
|---|---|---|---|
| Q1 | August | The earliest time available is August | Excerpt/Transcript Explanation: The transcript shows that the hotel is full for now, and the first month that has an empty room is August. Answer Explanation: The answer refers to the first month a customer can book a room with four beds. Reason For Correctness: The correct answer is correct because the receptionist tells the customer that all four-bed rooms are currently full. She states that the first time a room will be free for a new booking is in August. Words like 'earliest time' and 'available' mean that August is the first opportunity to stay there. |
| Q2 | 77.5 / 77.50 / 77 50 / 77,50 / 77 5 / 77,5 | It's 77.50 euros during peak time, but the price would be much lower during off-peak season | Excerpt/Transcript Explanation: The transcript states that the room costs 77.50 euros when the hotel is very busy (peak time) and becomes cheaper during quiet times (off-peak season). Answer Explanation: The answer is the cost of the room, which is 77.50 euros or 77.5. Reason For Correctness: The correct answer is 77.50 because the receptionist uses the term 'peak time' to describe the most popular and expensive period to stay. In hotel and travel notes, 'high season' is a synonym for 'peak time'. Therefore, the price mentioned for peak time is the answer for high season. |
| Q3 | 1 month / one month | Yes. We do offer a 30% discount for any reservation made one month ahead of schedule | Excerpt/Transcript Explanation: The transcript confirms that if a person books their room one month before they arrive, the hotel gives them a 30% price reduction. Answer Explanation: The answer identifies the amount of time in advance a guest needs to book a room to receive a lower price. Reason For Correctness: The correct answer is '1 month' because the receptionist explains that the hotel provides a 30% discount—making the stay cheaper—for reservations made at least one month before the scheduled stay. Keywords to note include 'discount' (meaning a lower price), 'reservation' (booking a room), and 'ahead of schedule' (in advance). |
| Q4 | breakfast | The price includes two breakfast vouchers per room per day | Excerpt/Transcript Explanation: The transcript says that when you pay for the room, you get two tickets (vouchers) to eat a morning meal every day for no extra cost. Answer Explanation: The answer is 'breakfast', which is the first meal of the day that you eat in the morning. Reason For Correctness: The correct answer is breakfast because the receptionist explicitly mentions that the room price includes two vouchers for this specific meal every day. Keywords to look for are 'price includes' and 'vouchers', which link the cost to the meal being provided. |
| Q5 | towels | But I have to inform you that towels are not provided. You'll have to bring your own or hire some at the front desk | Excerpt/Transcript Explanation: The transcript says that the hotel does not give towels to the guests. It explains that people staying at the hotel need to carry their own towels or rent them from the front desk. Answer Explanation: The answer means the thick pieces of cloth used for drying your body after a wash or swim. Reason For Correctness: The correct answer is towels because the receptionist tells the guest that the hotel does not supply them. The staff says guests must either bring their own towels from home or pay money to borrow them at the hotel's front desk. This matches the note that says a guest 'Must bring your own' towels. |
| Q6 | books | In the lounge, there are a list of books, ranging from contemporary literature to classic poetry, free for any guest to read | Excerpt/Transcript Explanation: The transcript explains that inside the hotel's lounge area, there is a selection of different books that guests are allowed to read without paying extra. Answer Explanation: The answer 'books' refers to the objects with printed pages that people can read for enjoyment or information. Reason For Correctness: The correct answer is 'books' because the receptionist mentions specific things found in the hotel lounge for guests to read. The phrase 'a list of' or 'ranging from' in the transcript indicates a variety or different types of items, and the items mentioned (literature and poetry) are types of books. |
| Q7 | games | There is also a games room offering a number of indoor games including popular board games like Monopoly as well as the beloved Table Soccer | Excerpt/Transcript Explanation: The transcript states that the hotel has a 'games room' that provides various fun activities for guests to enjoy indoors. Answer Explanation: The answer identifies a specific facility inside the hotel called a games room. Reason For Correctness: The correct answer is supported by the hotel receptionist's description of the building's amenities. When explaining the hotel's features, she mentions a specific area called a 'games room' where guests can play indoor games like Monopoly or Table Soccer. In English, a facility is a place or service provided for a particular purpose, and 'games' defines what kind of room it is. |
| Q8 | Internet | I'm afraid we currently do not provide any for our customers. However, Internet is available within our hotel premises | Excerpt/Transcript Explanation: The transcript explains that the hotel does not have computers for guests, but the Internet is available to use inside the hotel area. Answer Explanation: The answer is the global network that lets you visit websites, check emails, and stay connected online. Reason For Correctness: The correct answer is Internet because the receptionist states that while the hotel does not give guests computers, they do provide an Internet connection inside the building. To have it listed as a facility means it is a service the hotel offers for people to use. |
| Q9 | shells | Yes, a popular activity here for children is collecting shells on the beach | Excerpt/Transcript Explanation: The transcript states that a common and liked activity for kids is picking up seashells by the water on the hotel's private beach. Answer Explanation: The answer "shells" refers to the hard outer coverings of sea animals that are often found on the sand at a beach. Reason For Correctness: The correct answer is "shells" because the receptionist identifies this as a popular thing for kids to do at the hotel. In the notes, it asks for an activity where you "collect" something, and the transcript specifically mentions "collecting shells on the beach." |
| Q10 | bicycles | We do have bicycles ready for hire. You can cycle with the boys along the bush track by the hotel which is an ideal place to explore the wonders of nature. But because there is only a limited number of bicycles, we apply a 'first come, first served' rule | Excerpt/Transcript Explanation: The transcript shows that the hotel has bicycles people can pay to use. Guests can ride these bikes on a path through the trees and bushes near the hotel to see nature. Answer Explanation: The answer is bicycles, which are vehicles with two wheels that you sit on and move by using your legs to push foot pedals. Reason For Correctness: The correct answer is 'bicycles' because the receptionist mentions that the hotel has bicycles available for guests to rent (hire). This activity is suggested for the customer's sons who enjoy more exciting or adventurous things to do. The hotel uses a 'first come, first served' rule because they only have a small amount of them. |
Transcript
Receptionist: Good morning, Sunset Hotel. How may I help you?
Customer: Good morning. I just saw an advert in the paper about your hotel. Where exactly is it located?
Receptionist: We are situated on Sunset Avenue, north of the beach. Close to many scenic spots, it is an ideal choice for travellers interested in sightseeing.
Customer: That's great. Is there a vacant four-bed room? We'll be travelling with our two sons aged 9 and 11, so it's best that we are able to stay in one room.
Receptionist: Let me check, just a moment...Um, we only have a few four-bed rooms, and I'm afraid they are fully booked at the moment. The earliest time available is August, but there might be some left in July if a previous customer cancels the reservation.
Customer: Oh, that'll do. How much would the room cost me?
Receptionist: It's 77.50 euros during peak time, but the price would be much lower during off-peak season. Only 50 euros.
Customer: So if I book a room right now, is there any discount?
Receptionist: Yes. We do offer a 30% discount for any reservation made one month ahead of schedule. It is a very reasonable price.
Customer: That does sound tempting. Does the price include anything?
Receptionist: The price includes two breakfast vouchers per room per day. You can use them at two different restaurants in our hotel. There's also a 20-minute spa trial available, but you have to book it beforehand at the concierge or directly at the Spa Centre.
Customer: Um, I'm wondering if there is a hairdryer in the room. It takes ages to dry my hair without one. Do I have to bring one?
Receptionist: No, there is absolutely no need to bring that for each room is equipped with a hairdryer. But I have to inform you that towels are not provided. You'll have to bring your own or hire some at the front desk.
Customer: Oh, I see.
Customer: Before making a reservation, can you tell me a little bit more about your hotel?
Receptionist: Sure, no problem. We aim to please our guests by providing impeccable service and all the modern amenities, trying to make them feel at home. In the lounge, there are a list of books, ranging from contemporary literature to classic poetry, free for any guest to read. There is also a games room offering a number of indoor games including popular board games like Monopoly as well as the beloved Table Soccer. A nice place to go to on rainy days.
Customer: Are there computers available in the hotel? I might have a few emails to respond to during my stay there.
Receptionist: I'm afraid we currently do not provide any for our customers. However, Internet is available within our hotel premises. Just use the room number and guest name to log in.
Customer: That means I have to bring my own laptop then. All right. Um, because I'm travelling with my two sons, is there anything that they might be interested in?
Receptionist: Yes, a popular activity here for children is collecting shells on the beach. Our hotel has a private beach. When there are very few visitors, you can take a stroll down the beach with your children and enjoy some quality family time undisturbed.
Customer: That sound nice, but you see, my boys really love adventure. Is there something more exciting for them to participate in?
Receptionist: We do have bicycles ready for hire. You can cycle with the boys along the bush track by the hotel which is an ideal place to explore the wonders of nature. But because there is only a limited number of bicycles, we apply a 'first come, first served' rule.
Customer: Got it. I think my boys would love it. How can I arrange the payment then? Can I pay by credit card?
Receptionist: Of course. We take credit cards.
Customer: Thank you. You've been a great help.
Receptionist: My pleasure, Ma'am.