Moving Company Service Report - IELTS Listening Answers & Explanations
From IELTS Recent Actual Test 1 Academic Listening Test 1 · Part 1 · Questions 1–10
Audio
Questions
Questions 1–6 Form Completion
Complete the form below.
Write NO MORE THAN TWO WORDS AND / OR A NUMBER for each answer.
Moving Company Service Report
| Example
Full Name: |
Answer
Jane Bond |
| Phone Number: | 1 |
| USA Address: | 509 2,
1137 3 in Seattle |
| Packing Day: | 4 |
| Date: | 11th March |
| Clean-up by: | 5:00 p.m. |
| Day: | 5 |
| About the Price: | Rather expensive |
| Storage Time: | 6 |
Questions 7–10 Matching
Where does the speaker decide to put items in?
Write the correct letter, A, B, or C.
A. in emergency pack
B. in personal package
C. in storage with the furniture
Answers & Explanations Summary
| # | Answer | Evidence | Explanation |
|---|---|---|---|
| Q1 | 94635550 | My work phone is 94635550 | Excerpt/Transcript Explanation: The transcript shows Jane giving her office telephone number to the clerk at the moving company. Answer Explanation: The answer is the telephone number for Jane's office. Reason For Correctness: The correct answer is determined from the part of the conversation where the clerk asks Jane for her work phone number. Jane provides the digits 94635550 specifically as her work phone number. |
| Q2 | Clark House | WOMAN: My new company is letting me stay temporarily at 509 Clark House, that's C-L-A-R-K, 1137 University Drive in Seattle | Excerpt/Transcript Explanation: The transcript shows Jane giving her exact address in Seattle, identifying the building name as "Clark House" and even spelling out the word "Clark" to make sure it is written correctly. Answer Explanation: The answer is the name of the place where Jane Bond will stay when she moves to the United States. Reason For Correctness: The correct answer is based on the address Jane Bond provides to the clerk. When the clerk asks for the shipping address, Jane replies that her company is letting her stay at "509 Clark House". Because the form already has the number "509", the missing part is the name of the building, which is "Clark House". |
| Q3 | University Drive | My new company is letting me stay temporarily at 509 Clark House, that's C-L-A-R-K, 1137 University Drive in Seattle | Excerpt/Transcript Explanation: The transcript shows Jane explaining that her company has a place for her to live for a short time at number 1137 on the street named University Drive. Answer Explanation: The answer 'University Drive' is the name of the street in Seattle where Jane Bond will stay. Reason For Correctness: The correct answer is 'University Drive' because the speaker explicitly states her new temporary address in Seattle. When the clerk asks where to ship her things, she provides the building name ('Clark House') followed by the specific street name and number ('1137 University Drive'). In address forms, the street name follows the house or building number. |
| Q4 | Monday | WOMAN: I guess that would be on Monday, March 11th | Excerpt/Transcript Explanation: The transcript shows Jane picking this specific day for the packing service to happen. Answer Explanation: The answer is the day of the week when the moving company will go to the woman's home to put her things into boxes. Reason For Correctness: The correct answer is 'Monday' because when the worker asks Jane when they should come to pack her things, she says 'Monday, March 11th.' Since the form already has the date '11th March' written, the missing information for the 'Packing Day' section is the day of the week. |
| Q5 | Thursday | I promised the landlord I'd give her the keys back by 5:00 p.m. on Thursday, the 14th. CLERK: Great, we'll just schedule the clean-up for that day | Excerpt/Transcript Explanation: The transcript shows that since the woman returns her keys on Thursday, the worker will set the house cleaning for that same day. Answer Explanation: The answer is 'Thursday', which means the cleaning service is planned for that specific day of the week. Reason For Correctness: The correct answer is found by listening to when the woman must return her building keys. She says she has to give the keys back to her landlord at 5:00 p.m. on Thursday. The clerk then suggests they schedule the 'clean-up' for 'that day' (meaning Thursday) so the place will be ready on time. |
| Q6 | a month / one month | Would it be possible to put my furniture in storage here for a month, then have it sent along later | Excerpt/Transcript Explanation: The transcript shows the woman asking the clerk if she can leave her big items, like furniture, with the company for one month before sending them to her new country later on. Answer Explanation: The answer means that the woman wants her items to be kept in a safe place for approximately 30 days before they are moved to her new home. Reason For Correctness: The correct answer is 'a month' because the woman explicitly requests this specific amount of time for holding her belongings. She explains that she won't have an apartment ready right away when she reaches America, so she needs 'storage'—a service where a company keeps your things safe in a warehouse—for that specific duration. |
| Q7 | A | Great. We'll put those dishes and cutlery in what we call the emergency pack | Excerpt/Transcript Explanation: The transcript shows the worker deciding to place the dishes and cutlery into a specific container named the emergency pack. Answer Explanation: The answer is A, which means the woman's kitchen things, like dishes and cutlery, will be put into a special box labeled as the emergency pack. Reason For Correctness: The correct answer is A because the clerk suggests putting the dishes and cutlery into an "emergency pack" so Jane can find them quickly. Jane agrees because she wants her eating tools to be easy to find. In this conversation, dishes and cutlery refer to the items she needs for eating. |
| Q8 | C | Ummm, I do have an antique tea kettle my great-grandmother gave my mother. I wouldn't want to lose that. So I guess you'd better put that in storage with the furniture | Excerpt/Transcript Explanation: The transcript shows that the woman has a special old tea kettle. She asks the worker to put it in storage with her furniture so it will not get lost. Answer Explanation: The answer C means that the kettle will be put in storage together with the furniture. Reason For Correctness: The correct answer is C because the woman describes a special tea kettle that is very important to her family. To keep it safe, she suggests putting it in storage with her furniture instead of moving it right away. The clerk confirms this by saying he will put the tea kettle with the furniture. |
| Q9 | B | CLERK: Grandma's tea kettle with the furniture, got it! Say, how about things like your alarm clock? You don't want to miss your plane on the big day, right? WOMAN: Well, you certainly think of everything! Yes, that's right. I'll also need my alarm clock where I can find it. CLERK: Fine, we'll put that in your personal package | Excerpt/Transcript Explanation: The transcript shows the worker suggesting that the alarm clock should be easy to find. The woman agrees, and the worker says he will put the clock in her personal package. Answer Explanation: The answer B means the woman's alarm clock will be put into her personal package. Reason For Correctness: The correct answer is B because the clerk suggests putting the alarm clock in a place where it can be found easily so the woman does not miss her flight. She agrees, and the clerk confirms he will pack it in her 'personal package'. |
| Q10 | C | Take care of it, but nothing special. You can just put it in storage with the furniture | Excerpt/Transcript Explanation: The transcript shows the woman deciding where her CD player should go by telling the clerk to put it in storage with her furniture. Answer Explanation: The answer is choice C, which means the CD player will be kept in storage together with the furniture. Reason For Correctness: The correct answer is C because the lady specifically tells the clerk to put the CD player in storage with the furniture. In this context, 'storage' refers to a place where her things will be kept until she moves into a new apartment in America. She chooses this over the emergency pack or her personal package. |
Transcript
CLERK: Good morning, ma'am, and welcome to "Australia's Moving Experience"! How can I help you?
WOMAN: Well, I... I hope you can help me. I'm so up in the air right now... I...
CLERK: Just calm down, now. Let me guess: you're moving and it has you a little confused.
WOMAN: That's it exactly. You see, I'm relocating to the United States next month and I'm having a hard time getting organised.
CLERK: Here, fill out your name and address, and let me ask you a few questions. Oh, what should I call you?
WOMAN: My name is Jane, Jane Bond.
CLERK: OK, Jane, first of all, what's your work phone number? In case I have any questions about things.
WOMAN: My work phone is 94635550. But please try not to call me too often there. My boss hates personal calls.
CLERK: So does mine, ma'am, so does mine. And what address should we ship your things to?
WOMAN: My new company is letting me stay temporarily at 509 Clark House, that's C-L-A-R-K, 1137 University Drive in Seattle.
CLERK: Seattle? Beautiful city, I hear. Mountains right beside the ocean, almost. Cooler than Australia, too. OK, and when should we come pack your things?
WOMAN: I guess that would be on Monday, March 11th.
CLERK: Do you want any help with an after-packing clean-up? We do that for a small additional charge.
WOMAN: Yes, that would be helpful. I promised the landlord I'd give her the keys back by 5:00 p.m. on Thursday, the 14th.
CLERK: Great, we'll just schedule the clean-up for that day. That way, the place will smell clean and there'll be no dust.
WOMAN: Well, you do think of everything! Oh, how much is this going to cost?
CLERK: Here is a list of our basic prices.
WOMAN: Oh dear, this seems rather expensive!
CLERK: Yes ma'am, but you're paying for the best. We're careful and we're fast. Like we say, the only thing we break are speed records getting you moved.
WOMAN: Well... maybe that's so... Oh, I nearly forgot to tell you. I don't want my furniture shipped with me. I won't be looking for an apartment till after I arrive in America. Would it be possible to put my furniture in storage here for a month, then have it sent along later?
CLERK: Of course, we do that all the time. A couple of other things. Here at "A Moving Experience", we try to pack your things logically. We don't just throw stuff in boxes.
CLERK: Do you have any special requests? You know, things you want packed in some special place, so you know where to find them?
WOMAN: Like what?
CLERK: Oh, I don't know... Things like dishes maybe. Not to be rude, but you look like a lady who likes to eat.
WOMAN: Ahhh! Yes, I need my dishes and things where I can find them quickly.
CLERK: Great. We'll put those dishes and cutlery in what we call the emergency pack. Can you think of anything else?
WOMAN: Ummm, I do have an antique tea kettle my great-grandmother gave my mother. I wouldn't want to lose that. So I guess you'd better put that in storage with the furniture.
CLERK: Grandma's tea kettle with the furniture, got it! Say, how about things like your alarm clock? You don't want to miss your plane on the big day, right?
WOMAN: Well, you certainly think of everything! Yes, that's right. I'll also need my alarm clock where I can find it.
CLERK: Fine, we'll put that in your personal package. And of course, we'll give you a list of where we pack everything. So, all you'll have to do on Thursday, the 14th is grab your luggage on your way out the door. Um, I couldn't help noticing the new CD player you're carrying. Is that a Samsung?
WOMAN: Why? Yes, it is. One of their best. Cost me nearly a hundred dollars, it did!
CLERK: Do you want to take special care of it? I mean it's brand new.
WOMAN: Take care of it, but nothing special. You can just put it in storage with the furniture.
CLERK: That looks like everything we need here. I guess you're all set.
WOMAN: That was certainly quick. Thank you, young man. This has been a most moving experience!