Revision Note - IELTS Listening Answers & Explanations
From IELTS Recent Actual Test 4 Academic Listening Test 1 · Part 1 · Questions 1–10
Audio
Questions
Questions 1–10 Note Completion
Complete the notes below.
Write ONE WORD AND/OR A NUMBER for each answer.
Revision Note
Example
Problem with: the brochure sample
- Company name: 1 Hotel Chains
- Letters of 2 should be bigger.
- The 3 should be removed.
- Change the description under the top photo to 4 .
- Use the picture with 5 of the hotel.
- The 6 should be in red print.
- Translate into 7 .
- Deadline: by the end of 8
- Address: No. 9 Green Drive, 9 , NY21300
- Telephone number: 10
Answers & Explanations Summary
| # | Answer | Evidence | Explanation |
|---|---|---|---|
| Q1 | Central | Customer: Oh, I'm Mary Jane from Central Hotel Chains. Nice to meet you. I've got samples of the previous version | Excerpt/Transcript Explanation: The transcript shows that the customer says her name and then names her company as Central Hotel Chains. Answer Explanation: The answer is the first name of the hotel company. Reason For Correctness: The correct answer is Central because Mary Jane, the customer, introduces herself as being from 'Central Hotel Chains.' This identifies 'Central' as the missing name of the company. |
| Q2 | address | Firstly, the letters of the address on the front page are far too small. It's hard to see when glancing at the cover | Excerpt/Transcript Explanation: The transcript shows the customer saying the letters used for the hotel's location details (the address) are not big enough to see easily. Answer Explanation: The answer refers to the street or place information that needs to be written in a larger font size. Reason For Correctness: The correct answer is 'address' because the customer points out that the letters for the address on the front page are too small and hard to read. She specifically asks the employee to increase the size of these letters to make them more visible. |
| Q3 | pool | The information regarding the pool should be deleted, because it is currently under renovation and is not available | Excerpt/Transcript Explanation: The transcript shows the customer asking to remove the section of the brochure that describes the swimming pool because guests cannot use it right now. Answer Explanation: The answer "pool" refers to the swimming area at the hotel. Reason For Correctness: The correct answer is "pool" because the customer mentions that the swimming area is being fixed or renovated. Because of this, she wants to take all information about it out of the new brochure. In the conversation, she says this part should be "deleted," which means the same thing as the word "removed" used in the revision notes. |
| Q4 | reception | Customer: What is also bothering us is that the description under the top photo on page 4 is incorrect. The word lounge needs to be replaced with reception | Excerpt/Transcript Explanation: The transcript shows the customer identifying a mistake in the hotel's brochure and explicitly giving the worker the correct word to use instead. Answer Explanation: The answer is the specific word that will be used in the text under the picture at the top of page 4. Reason For Correctness: The correct answer is 'reception' because the customer points out a mistake in the text on page 4. She asks to change the word 'lounge' to 'reception'. In this context, 'replaced with' means the same thing as changing the old word to the new word. |
| Q5 | view / views | On second thought, we've decided to use a picture with the view of the hotel | Excerpt/Transcript Explanation: The transcript shows that the customer decided to change the old photos and replace them with one that shows the view of the hotel. Answer Explanation: The answer "view" or "views" means a picture that shows the scenery or the look of the hotel should be used. Reason For Correctness: The correct answer is "view" because the customer explains that the current pictures on page 5 do not make the hotel look attractive enough. She decides to use a different picture that shows the "view" of the hotel instead. |
| Q6 | price / prices | At first sight, it seems fine. But according to the feedback of the customers, the prices do not stand out, so we want to change the print from black to red to make it pop out | Excerpt/Transcript Explanation: The transcript explains that because the costs were not easy to see, the speaker decided to change the ink color for the prices to red to make them more visible. Answer Explanation: The answer means the amount of money that must be paid to get a service or product. Reason For Correctness: The correct answer is 'prices' because the speaker notes that people who read the brochure find it hard to see the costs clearly. To solve this, the speaker suggests changing the color of the words for the costs from black to red so they are more noticeable or 'pop out'. |
| Q7 | Spanish | Could you translate the whole brochure into Spanish | Excerpt/Transcript Explanation: The transcript shows the customer asking the employee to change the language of the entire advertising book into Spanish. Answer Explanation: The answer is the name of a language, Spanish. Reason For Correctness: The correct answer is 'Spanish' because the customer makes a final request to change the language of the hotel's booklet (the brochure) from English to another language. She specifically chooses 'Spanish' because the hotel has many visitors from Latin countries. To 'translate' means to change text from one language into another. |
| Q8 | July | Customer: So roughly when could we get the revised print? We need it before the end of July.Employee: It's late June now. Roughly it'll take 3 weeks to reedit, so it will definitely be ready before the deadline | Excerpt/Transcript Explanation: The transcript shows the customer asking for the printing to be done by the end of July, and the employee agreeing to finish it by that deadline. Answer Explanation: The answer 'July' is the month the customer wants the new hotel brochures to be finished by. Reason For Correctness: The correct answer is 'July' because the customer explicitly states they need the order completed by the end of that month. In the context of the notes, 'deadline' means the final date or time limit for when the task must be finished. The employee confirms that the work will be ready before this deadline. |
| Q9 | Cliffton | Customer: The address is No. 9 Green Drive, Cliffton, NY21300.Employee: How do you spell Cliffton?Customer: C-L-I-double F-T-O-N, Cliffton | Excerpt/Transcript Explanation: The transcript shows the customer giving her full address and then spelling out 'Cliffton' so the employee gets the name right. Answer Explanation: The answer is the name of the town or area where the hotel office is located. Reason For Correctness: The correct answer is Cliffton because the customer provides this name as part of the mailing address where the samples should be sent. She spells out the word letter by letter (C-L-I-double F-T-O-N) to ensure the employee writes the address accurately. |
| Q10 | 903036602 | Customer: It's 9-0-3-0-3-6-6-0-2. Also, if you have any further questions, you can reach me through this number | Excerpt/Transcript Explanation: The transcript shows the customer saying her telephone number out loud, digit by digit, and confirming it can be used to contact her. Answer Explanation: The answer is the telephone number provided by the customer. Reason For Correctness: The correct answer is 903036602 because this is the specific sequence of numbers the customer gives when the employee asks for her phone number. She mentions that this is the best number to use if there are any more questions. |
Transcript
Employee: Good afternoon. Welcome to Matrix Printing, I'm John Smith. How can I help you?
Customer: Good afternoon. I'm here to reprint a brochure for our hotel. There are some pages that need revising.
Employee: Sure, how may I address you?
Customer: Oh, I'm Mary Jane from Central Hotel Chains. Nice to meet you. I've got samples of the previous version.
Employee: I assume it is your company's advertising brochure?
Customer: Yes.
Employee: What exactly is the problem?
Customer: Well, it was printed the year before, so some of the information is already out-of-date. There are also a couple of problems with the layout. Firstly, the letters of the address on the front page are far too small. It's hard to see when glancing at the cover.
Employee: How big do you need it to be?
Customer: Increase the letters by 3 font sizes.
Employee: Just a minute. Let me take notes of your requirements...OK, what else needs changing?
Customer: The information regarding the pool should be deleted, because it is currently under renovation and is not available.
Employee: So all of the relevant descriptions on page 2 should be removed? What do we replace it with? We can't just leave the whole page blank.
Customer: Just fill it in with the introduction of our newly-opened gym. I've included all the relevant information here in this flash drive.
Employee: Let me check...Um, I see. No problem then.
Customer: What is also bothering us is that the description under the top photo on page 4 is incorrect. The word lounge needs to be replaced with reception.
Employee: Fully noted. Is that all?
Customer: No, there is more. Turn to page 5. We feel that showing merely the picture of our exterior and interior decoration does not fully represent the appeal of our hotel. On second thought, we've decided to use a picture with the view of the hotel.
Employee: Do you have the original copy of the picture?
Customer: Yes, it is also enclosed in the flash drive.
Employee: OK, we'll reedit the whole layout of the photos.
Customer: Great.
Employee: Let's turn to the next page.
Customer: Yes, what's wrong with that? It seems perfectly fine to me.
Employee: At first sight, it seems fine. But according to the feedback of the customers, the prices do not stand out, so we want to change the print from black to red to make it pop out.
Employee: OK. I've made notes of all your requests. Is there anything else?
Customer: I appreciate it. Just one final request. Could you translate the whole brochure into Spanish? We have customers worldwide, you know, especially those from Latin countries.
Employee: No problem. What about other languages, like Japanese, Chinese or German? These are our most popular target languages.
Customer: I have to ask the manager about the Chinese version. There's been a surging number of Chinese clients during recent years. However, we don't need German or Japanese translations as we currently don't have many customers from those two countries.
Employee: Sure. Just keep me updated.
Customer: So roughly when could we get the revised print? We need it before the end of July.
Employee: It's late June now. Roughly it'll take 3 weeks to reedit, so it will definitely be ready before the deadline.
Customer: Great.
Employee: To where shall we send the samples?
Customer: The address is No. 9 Green Drive, Cliffton, NY21300.
Employee: How do you spell Cliffton?
Customer: C-L-I-double F-T-O-N, Cliffton.
Employee: And the telephone number?
Customer: It's 9-0-3-0-3-6-6-0-2. Also, if you have any further questions, you can reach me through this number.
Employee: OK.