Talk To New Kitchen Assistants - IELTS Listening Answers & Explanations
From Cambridge IELTS 12 Academic Listening Test 1 · Part 2 · Questions 11–20
Audio
Questions
Questions 11–14 One Choice
Choose the correct letter, A, B or C.
Talk to new kitchen assistants
Questions 15–16 Two Choices
Choose TWO letters, A-E.
Questions 17–20 Matching
What is the responsibility of each of the following restaurant staff?
Choose FOUR answers from the box and write the correct letter, A-F, next to Questions
Responsibilities
A training courses
B food stocks
C first aid
D breakages
E staff discounts
F timetables
Restaurant staff
Answers & Explanations Summary
| # | Answer | Evidence | Explanation |
|---|---|---|---|
| Q11 | A | they’re pleased that they have so many different things to do, which means they never get bored. | Excerpt/Transcript Explanation: The transcript is saying that the kitchen assistants like that they have many different tasks to do, so they don't feel bored. Answer Explanation: The answer choice A mentions 'the variety of work,' meaning doing many different tasks, which matches with the idea in the transcript. Reason For Correctness: The correct answer is A because the kitchen assistants are happy that they have a variety of tasks to do, which aligns with the answer choice mentioning the variety of work. |
| Q12 | A | but some of you’ll need to remove your rings and bracelets – just put them somewhere safe for today, and remember to leave them at home tomorrow, as they can be a safety hazard. | Excerpt/Transcript Explanation: The transcript is saying that some of the new staff have to take off their rings and bracelets for safety reasons. They are advised to keep them safe for the day and not wear them in the future because they could cause accidents. Answer Explanation: The answer indicates that the manager is concerned about the new staff's jewellery. Reason For Correctness: The correct answer is A (jewellery) because the manager specifically mentions rings and bracelets as items that need to be removed for safety. This shows that jewellery is a concern, aligning with the answer choice A. |
| Q13 | C | Now it’s going to be a busy day for you all today – we don’t have any tables free for this evening, and only a few for lunch. | Excerpt/Transcript Explanation: The transcript suggests that it will be a busy day because all the tables are already reserved for the evening, and there are only a few available for lunch. Answer Explanation: The answer indicates that the restaurant is almost fully booked, which means there are very few empty tables left. Reason For Correctness: The correct answer is 'C' because the manager's statement clearly states that there are no tables available for the evening and only a few for lunch, implying that the restaurant is almost fully booked, hence making it a busy day for the kitchen staff. |
| Q14 | C | Then I think there are two of you here who are under 18 – that’s Emma and Jake, isn’t it? Right, so for you two, the meat slicer is out of bounds. | Excerpt/Transcript Explanation: The transcript shows that Emma and Jake are not allowed to use the meat slicer because they are under 18 years old. Answer Explanation: The answer indicates that the correct choice is C, which is the meat slicer. Reason For Correctness: The correct answer is C because in the given excerpt, it specifically mentions that Emma and Jake, who are under 18, are not allowed to use the meat slicer. This aligns with the information provided in the answer choices, confirming that only kitchen staff who are 18 or older are allowed to use the meat slicer, making option C the correct choice. |
| Q15 | — | — | |
| Q16 | A / E | What you will find is that you’re on your feet all day long, lifting and carrying, so if you’re not fit now you soon will be! You’ll find you don’t have much chance to take it easy when someone tells you to do something you need to do it straightaway |
Excerpt/Transcript Explanation: The transcript talks about how the job involves being on your feet all day, lifting, and carrying things. It also mentions that when you are told to do something, you have to do it right away. Answer Explanation: The answer indicates that the job of a kitchen assistant can be stressful because they have to follow orders immediately and the work is physically demanding. Reason For Correctness: The correct answer is A and E because the excerpt mentions that when someone tells you to do something, you need to do it straightaway, which aligns with choice A. Additionally, the job being physically demanding is supported by the descriptions of being on your feet all day and lifting and carrying things. |
| Q17 | F | I’m Joy Parkins and I decide who does what during the day and how long they work for. | Excerpt/Transcript Explanation: The transcript shows that Joy Parkins is in charge of assigning tasks and determining schedules for the restaurant staff. Answer Explanation: The answer 'F' indicates that Joy Parkins is responsible for creating and managing timetables. Reason For Correctness: The correct answer is F because Joy Parkins mentions deciding who does what during the day and controlling work schedules, which aligns with the responsibility of managing timetables for staff. |
| Q18 | C | One person whose name you must remember is David Field. If you injure yourself at all, even if it’s really minor, you must report to him and he’ll make sure the incident is recorded and you get the appropriate treatment. | Excerpt/Transcript Explanation: The transcript explains that if someone gets hurt, even if it's a small injury, they should inform David Field. He will then document the incident and ensure the injured person receives the necessary care. Answer Explanation: The answer choice 'C' means first aid. So, David Field's responsibility is related to providing first aid assistance. Reason For Correctness: The correct answer is 'C' because the excerpt clearly states that if someone gets injured, they should report to David Field, who will take care of documenting the incident and providing appropriate treatment. This aligns with the responsibility of providing first aid. |
| Q19 | D | Then there’s Dexter Wills – he’s the person you need to see if you smash a plate or something like that. | Excerpt/Transcript Explanation: The transcript says that Dexter Wills is the person you should talk to if you break a plate or anything similar. This means he is in charge of dealing with problems related to broken items. Answer Explanation: The answer is D, which means 'breakages'. This refers to things that get broken in the restaurant. Reason For Correctness: The correct answer is D because the excerpt clearly states that Dexter Wills helps with breakages, like smashed plates. |
| Q20 | B | And finally, there’s Mike Smith. He’s the member of staff who takes care of all the stores of perishables, so if you notice we’re getting low in flour or sugar or something, make sure you let him know so he can put in an order. | Excerpt/Transcript Explanation: The transcript explains that Mike Smith is responsible for managing the restaurant's perishable supplies like flour and sugar. If they are running low, he needs to be informed to place an order. Answer Explanation: The answer indicates that Mike Smith's responsibility involves handling food stocks. Reason For Correctness: The correct answer is 'B' for food stocks because the excerpt clearly states that Mike Smith takes care of perishable stores like flour and sugar in the restaurant, so managing food stocks aligns with his role as described. |
Transcript
Good morning everyone. My name’s Joy Parkins and I’m the restaurant manager. And I understand that none of you’ve had any previous experience as kitchen assistants? Well, you might be feeling a bit nervous now, but most of our kitchen assistants say they enjoy the work. OK, they might get shouted at sometimes, but it’s nothing personal, and they’re pleased that they have so many different things to do, which means they never get bored. And I’ll tell you straightaway that if you do well, we might think about moving you up and giving you some more responsibility.
Right, well, you’ve all shown up on time, which is an excellent start. Now I’m glad to see none of you have unsuitable footwear, so that’s good – you need to be careful as the floors can get very wet and slippery. Those of you with long hair have got it well out of the way, but some of you’ll need to remove your rings and bracelets – just put them somewhere safe for today, and remember to leave them at home tomorrow, as they can be a safety hazard.
Now it’s going to be a busy day for you all today – we don’t have any tables free for this evening, and only a few for lunch. Fortunately we’ve got our Head Chef back – he was away on holiday all last week which meant the other chefs had extra work. Now, I’ll tell you a bit more about the job in a minute but first, some general regulations. For all of you, whatever your age, there’s some equipment you mustn’t use until you’ve been properly trained, like the waste disposal system for example, for health and safety reasons. Then I think there are two of you here who are under 18 – that’s Emma and Jake, isn’t it? Right, so for you two, the meat slicer is out of bounds. And of course none of you are allowed to use the electric mixer until you’ve been shown how it works.
Now you may have heard that this can be a stressful job, and I have to say that can be true. You’ll be working an eight-hour day for the first week, though you’ll have the chance to do overtime after that as well if you want to. But however long the hours are, you’ll get a break in the middle. What you will find is that you’re on your feet all day long, lifting and carrying, so if you’re not fit now you soon will be! You’ll find you don’t have much chance to take it easy – when someone tells you to do something you need to do it straightaway – but at least we do have a very efficient air conditioning system compared with some kitchens.
——————
Now let me tell you about some of the people you need to know. So as I said, I’m Joy Parkins and I decide who does what during the day and how long they work for. I’ll be trying to get you to work with as many different people in the kitchen as possible, so that you learn while you’re on the job. One person whose name you must remember is David Field. If you injure yourself at all, even if it’s really minor, you must report to him and he’ll make sure the incident is recorded and you get the appropriate treatment. He’s trained to give basic treatment to staff himself, or he’ll send you off somewhere else if necessary. Then there’s Dexter Wills – he’s the person you need to see if you smash a plate or something like that. Don’t just leave it and hope no one will notice – it’s really important to get things noted and replaced or there could be problems late. And finally, there’s Mike Smith. He’s the member of staff who takes care of all the stores of perishables, so if you notice we’re getting low in flour or sugar or something, make sure you let him know so he can put in an order.
OK, now the next thing …