Total Health Clinic - IELTS Listening Answers & Explanations
From Cambridge IELTS 14 Academic Listening Test 2 · Part 1 · Questions 1–10
Audio
Questions
Questions 1–10 Note Completion
Complete the notes below.
Write ONE WORD AND/OR A NUMBER for each answer.
TOTAL HEALTH CLINIC
PATIENT DETAILS
Personal information
Example
Name Julie Anne ……Garcia…..
Contact phone 1
Date of birth 2, 1992
Occupation works as a 3
Insurance company 4 Life Insurance
Details of the problem
Type of problem pain in her left 5
When it began 6 ago
Action already taken has taken painkillers and applied ice
Other information
Sports played belongs to a 7 club
goes 8 Regularly
Medical history injured her 9 last year
no allergies
no regular medication apart from 10
Answers & Explanations Summary
| # | Answer | Evidence | Explanation |
|---|---|---|---|
| Q1 | 219 442 9785 / 2194429785 | It’s 219 442 9785. | Excerpt/Transcript Explanation: The transcript states a phone number: 219 442 9785. Answer Explanation: The answer provided is a phone number: 219 442 9785. Reason For Correctness: The correct answer matches the format and content of a phone number, which is consistent with the information given in the excerpt, confirming its correctness. |
| Q2 | 10 October / 10th October | October tenth, 1992. | Excerpt/Transcript Explanation: The transcript mentions a specific date, which is October tenth, 1992. Answer Explanation: The answer is '10 October' or '10th October', which refers to the same date mentioned in the excerpt. Reason For Correctness: The correct answer matches the date provided in the excerpt, confirming the accuracy of the response. |
| Q3 | manager | I started off as a waitress there a few years ago and I’m a manager now. | Excerpt/Transcript Explanation: The transcript mentions that the person started working at a place as a waitress a few years ago and has now been promoted to a manager. Answer Explanation: The answer 'manager' refers to a person who is in charge of a team or department, responsible for making decisions and overseeing operations. Reason For Correctness: The correct answer fits the context of the excerpt where the person talks about their career progression from being a waitress to currently holding a managerial position. |
| Q4 | Cawley | It’s Cawley Life Insurance, that’s C-A-W-L-E-Y. | Excerpt/Transcript Explanation: The transcript mentions a specific insurance company, which is named Cawley Life Insurance and spelled out as C-A-W-L-E-Y. Answer Explanation: The answer 'Cawley' is a name, specifically the name of the insurance company referenced in the excerpt. Reason For Correctness: The correct answer is 'Cawley' because it matches the name of the insurance company provided in the excerpt, confirming the accuracy of the response. |
| Q5 | knee | Well, I’ve been getting a pain in my knee, the left one. | Excerpt/Transcript Explanation: The transcript says that the person has been feeling pain in their knee. Answer Explanation: The answer 'knee' is the body part where the person is experiencing pain. Reason For Correctness: The correct answer 'knee' is right because the transcript states the person has pain in their left knee. This matches the question asking about the type of problem, which is pain in the left knee. |
| Q6 | 3 weeks | it’s three weeks since I first noticed it. | Excerpt/Transcript Explanation: The transcript mentions that it has been three weeks since the patient first noticed the problem. Answer Explanation: The answer '3 weeks' indicates the amount of time that has passed since the issue initially started. Reason For Correctness: The correct answer matches the timeframe mentioned in the excerpt, which is 'three weeks.' It directly corresponds to the information provided about when the problem began. |
| Q7 | tennis | Yes, I play a lot of tennis. | Excerpt/Transcript Explanation: The transcript shows that the person plays tennis frequently. Answer Explanation: The answer is 'tennis' because it is the sport that the person said they play a lot. Reason For Correctness: The correct answer is 'tennis' because the person mentioned in the transcript that they play a lot of it. |
| Q8 | running | But normally I go running a few times a week, maybe three or four times. | Excerpt/Transcript Explanation: The transcript mentions that the person goes running a few times a week, indicating that the individual engages in the physical activity of running regularly. Answer Explanation: The answer 'running' refers to the physical activity of moving quickly on foot. In this context, it means the patient engages in the activity of running as part of their exercise routine. Reason For Correctness: The correct answer is 'running' because it matches the physical activity described in the excerpt where the patient mentions going running a few times a week. This activity is crucial information for understanding the patient's lifestyle and potential impact on their health. |
| Q9 | shoulder | I did have an accident last year when I slipped and hurt my shoulder, but that’s better now. | Excerpt/Transcript Explanation: The transcript mentions that the person had an accident last year and injured their shoulder, but it is now in a better condition. Answer Explanation: The answer 'shoulder' refers to the body part where the person had previous injury. Reason For Correctness: The correct answer is 'shoulder' because the person mentioned injuring it last year, which matches with the information provided in the excerpt about hurting the shoulder in an accident. |
| Q10 | vitamins | Well, I take vitamins but that’s all. | Excerpt/Transcript Explanation: The transcript indicates that the person mentioned they only take vitamins. Answer Explanation: The answer refers to the vitamins the person takes regularly. Reason For Correctness: The correct answer is 'vitamins' because the person stated that the only regular medication they take is vitamins, aligning with the provided information in the excerpt. |
Transcript
CARL: Hi, come and take a seat.
JULIE: Thank you.
CARL: My name’s Carl Rogers and I’m one of the doctors here at the Total Health Clinic. So I understand this is your first visit to the clinic?
JULIE: Yes, it is.
CARL: OK, well I hope you’ll be very happy with the service you receive here. So if it’s alright with you I’ll take a few details to help me give you the best possible service.
JULIE: Sure.
CARL: So can I check first of all that we have the correct personal details for you? So your full name is Julie Anne Garcia?
JULIE: That’s correct.
CARL: Perfect. And can I have a contact phone number?
JULIE: It’s 219 442 9785.
CARL: OK, and then can I just check that we have the correct date of birth?
JULIE: October tenth, 1992.
CARL: Oh, I actually have 1991, I’ll just correct that now. Right, so that’s all good. Now I just need just a few more personal details … do you have an occupation, either full-time or part-time?
JULIE: Yes, I work full-time in Esterhazy’s – you know, the restaurant chain. I started off as a waitress there a few years ago and I’m a manager now.
CARL: Oh I know them, yeah, they’re down on 114th Street, aren’t they?
JULIE: That’s right.
CARL: Yeah, I’ve been there a few times. I just love their salads.
JULIE: That’s good to hear.
CARL: Right, so one more thing I need to know before we talk about why you’re here, Julie, and that’s the name of your insurance company.
JULIE: It’s Cawley Life Insurance, that’s C-A-W-L-E-Y.
CARL: Excellent, thank you so much.
——————————
JULIE: Now Julie, let’s look at how we can help you. So tell me a little about what brought you here today.
CARL: Well, I’ve been getting a pain in my knee, the left one. Not very serious at first, but it’s gotten worse, so I thought I ought to see someone about it.
JULIE: That’s certainly the right decision. So how long have you been aware of this pain? Is it just a few days, or is it longer than that?
CARL: Longer. It’s been worse for the last couple of days, but it’s three weeks since I first noticed it. It came on quite gradually though, so I kind of ignored it at first.
JULIE: And have you taken any medication yourself, or treated it in anyway?
CARL: Yeah, I’ve been taking medication to deal with the pain. Tylenol, and that works OK for a few hours. But I don’t like to keep taking it.
JULIE: OK. And what about heat treatment? Have you tried applying heat at all?
CARL: No, but I have been using ice on it for the last few days.
JULIE: And does that seem to help the pain at all?
CARL: A little, yes.
JULIE: Good. Now you look as if you’re quite fit normally?
CARL: I am, yes.
JULIE: So do you do any sport on a regular basis?
CARL: Yes, I play a lot of tennis. I belong to a club so I go there a lot. I’m quite competitive so I enjoy that side of it as well as the exercise. But I haven’t gone since this started.
JULIE: Sure. And do you do any other types of exercise?
CARL: Yeah, I sometimes do a little swimming, but usually just when I’m on vacation. But normally I go running a few times a week, maybe three or four times.
JULIE: Hmm. So your legs are getting quite a pounding. But you haven’t had any problems up to now?
CARL: No, not with my legs. I did have an accident last year when I slipped and hurt my shoulder, but that’s better now.
JULIE: Excellent. And do you have any allergies?
CARL: No, none that I’m aware of.
JULIE: And do you take any medication on a regular basis?
CARL: Well, I take vitamins but that’s all. I’m generally very healthy.
JULIE: OK, well let’s have a closer look and see what might be causing this problem. If you can just get up …