Travel Safe INSURANCE PLC - IELTS Listening Answers & Explanations
From Expert on Cambridge IELTS 10 Academic Listening Test 5 · Part 1 · Questions 1–10
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Questions
Questions 1–7 Form Completion
Complete the form below.
Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.
Travel Safe
INSURANCE PLC
Department: Motor Insurance
Client details:
Name: Elisabeth 1
Date of birth: 8.10.1975
Address: 2 (road), Callington
Policy number: 3
Accident details:
Date: 4
Time: Approx. 5
Supporting evidence: 6
Medical problems (if any): 7 injuries
Questions 8–10 Diagram Labeling
Label the diagram below.
Choose your answers from the diagram below and write the correct letter, A-G, next to questions 8-10.
Answers & Explanations Summary
| # | Answer | Evidence | Explanation |
|---|---|---|---|
| Q1 | Ricard | Elisabeth: It's Elisabeth Ricard. Assistant 2: Is that R-I-K-A-R-D? Elisabeth: It's spelt with a C not a K | Excerpt/Transcript Explanation: The transcript shows Elisabeth telling the assistant her name and explaining that her surname uses the letter "C" instead of "K". Answer Explanation: The answer is Elisabeth's family name, "Ricard". Reason For Correctness: The correct answer is "Ricard" because when the assistant asks for her name, Elisabeth gives her full name as "Elisabeth Ricard". The assistant asks if it is spelled with a "K" ("R-I-K-A-R-D"), but Elisabeth clarifies that it is spelled with a "C" instead of a "K", making the correct spelling "Ricard". |
| Q2 | 60 Forest Road | Elisabeth: Oh, actually I moved house last month so the street name's different. It's 60 Forest Road. I think you've got 22 Ash Avenue on your records | Excerpt/Transcript Explanation: The transcript shows Elisabeth explaining that she changed homes last month, giving her new street address as 60 Forest Road. Answer Explanation: The answer is Elisabeth's current street address, which is 60 Forest Road. Reason For Correctness: The correct answer is confirmed when the assistant asks Elisabeth for her address. Elisabeth mentions that she recently moved house, so her address is no longer 22 Ash Avenue, but is now "60 Forest Road". |
| Q3 | CZ8809 | Assistant 2: It's in a box - it should start with letters Elisabeth: Oh, C-Z- double eight-zero-nine? Assistant 2: That's the one |
Excerpt/Transcript Explanation: The transcript shows the insurance agent telling Elisabeth that the policy number begins with letters. Elisabeth then reads the letters and digits "C-Z- double eight-zero-nine", and the agent agrees that it is correct. Answer Explanation: The answer is Elisabeth's insurance policy code, which is CZ8809. Reason For Correctness: The correct answer is CZ8809 because Assistant 2 asks Elisabeth for her policy number and explains that it starts with letters. Elisabeth then reads out "C-Z- double eight-zero-nine" (CZ8809), and the assistant confirms that this is the correct number by saying, "That's the one." |
| Q4 | 12 September / 12th September / September 12 / September 12th | Assistant 2: That's not a problem. So let's see today's the thirteenth of September, so it happened on the twelfth. Is that right? Elisabeth: Yes, it is |
Excerpt/Transcript Explanation: The transcript states that since today is September 13th, the accident occurred on the 12th of September, and Elisabeth agrees. Answer Explanation: The answer means that the car accident took place on September 12. Reason For Correctness: The correct answer is 12 September because the insurance agent notes that the current day is the thirteenth of September. Since Elisabeth explains that the accident took place yesterday evening, the agent confirms that it happened on the twelfth of September, which Elisabeth confirms is correct. |
| Q5 | 8.30pm | Elisabeth: No, it happened yesterday evening, but by the time I got home it was late, so I didn't call Assistant 2: That's OK. I'll just record that it happened at about 8.30 |
Excerpt/Transcript Explanation: The transcript shows Elisabeth stating the accident occurred in the evening, and the assistant noting down that the time of the crash was around 8.30. Answer Explanation: The answer is 8:30 in the evening, which is the estimated time of the car accident. Reason For Correctness: The correct answer is "8.30pm" because Elisabeth explains that the accident took place "yesterday evening." When the assistant asks for the "approximate time," Elisabeth mentions it was between 8.15 and 8.45. The assistant then decides to write down "about 8.30" (with "about" meaning "approx."). Combined with the detail that it happened in the evening, the approximate time is 8.30pm. |
| Q6 | police report | And I don't suppose you've got any supporting evidence, have you? I mean witness statements, that kind of thing. Elisabeth: I don't have witness statements I'm afraid, but I've got a police report | Excerpt/Transcript Explanation: The transcript shows the assistant asking for supporting evidence, and Elisabeth confirms that she has a police report. Answer Explanation: The answer refers to an official paper or document written by the police about an accident. Reason For Correctness: The correct answer is confirmed when the insurance assistant asks Elisabeth if she has any "supporting evidence" like witness statements. Elisabeth replies that although she has no witness statements, she does have a "police report". Therefore, "police report" completes the form. |
| Q7 | minor | Assistant 2: So I take it you don't have any medical problems then? Any injuries? Elisabeth: Only minor ones | Excerpt/Transcript Explanation: The transcript shows the insurance agent asking Elisabeth if she suffered any injuries or health issues, and she replies that her injuries were only small and not serious. Answer Explanation: The answer "minor" means small or not serious. Reason For Correctness: The correct answer is "minor" because the assistant asks Elisabeth if she has any medical problems or injuries. Elisabeth answers that she only has "minor ones", which directly fits before the word "injuries" on the form. |
| Q8 | G | And then about half a kilometre further on, there's a crossroads with traffic lights | Excerpt/Transcript Explanation: The transcript says that about 500 meters down the road, there is a street intersection that has traffic lights. Answer Explanation: The answer is letter G. Reason For Correctness: The correct answer is G because Elisabeth describes the road layout while driving from New Town towards Callington. She explains that after the railway bridge, about half a kilometer down the road, there is an intersection (crossroads) controlled by traffic lights, which corresponds to location G on the diagram. |
| Q9 | C | Elisabeth: Yes. And I'd passed the park - that's on the right hand side. And I was just approaching the petrol station Assistant 2: Where's that then? Elisabeth: It's a bit further along, on the opposite side |
Excerpt/Transcript Explanation: The transcript states that the park is on the right-hand side of the road, and the petrol station is a little farther ahead on the other side of the road. Answer Explanation: The answer is letter C, which shows the location of the petrol station on the map. Reason For Correctness: The correct answer is C because Elisabeth explains her route after crossing the railway bridge on the way to Callington. She mentions passing the park on the right-hand side, and when asked about the petrol station, she states that it is "a bit further along, on the opposite side" (the left/near side). This places the petrol station further down the road opposite the park at letter C. |
| Q10 | D | As I was approaching it, I saw a blue van coming towards me. The driver had stopped in the middle of the road. Assistant 2: Was he indicating? Elisabeth: Yes. He was waiting to turn into the petrol station | Excerpt/Transcript Explanation: The transcript explains that the blue van was traveling toward the speaker and stopped in the middle of the road to turn into the petrol station. Answer Explanation: The answer "D" indicates the letter on the diagram that marks the location of the blue van. Reason For Correctness: The correct answer is D because Elisabeth describes the scene while driving toward Callington. She explains that she saw a "blue van coming towards" her, and its driver had "stopped in the middle of the road" while "waiting to turn into the petrol station." On the diagram, position D represents the vehicle paused in the center of the road opposite the petrol station. |
Transcript
Assistant 1: Rawlings Insurance. Good morning. Can I help you?
Elisabeth: Oh, hello. I'm ringing to report an accident.
Assistant 1: A car accident?
Elisabeth: Yes.
Assistant 1: Just hold the line a moment please. I'm putting you through to our Motor Insurance Department.
Assistant 2: Hello?
Elisabeth: Hello.
Assistant 2: You want to report an accident, right?
Elisabeth: Yes. My car's been damaged – someone came out in front of me...
Assistant 2: Can I just check a few personal details before we go any further?
Elisabeth: Oh yes, sorry.
Assistant 2: Your name, first of all.
Elisabeth: It's Elisabeth Ricard.
Assistant 2: Is that R-I-K-A-R-D?
Elisabeth: It's spelt with a C not a K.
Assistant 2: Oh, OK ... And your date of birth please?
Elisabeth: It's the eighth of October, 1975.
Assistant 2: And lastly, I just need to check your address.
Elisabeth: Oh, actually I moved house last month so the street name's different. It's 60 Forest Road. I think you've got 22 Ash Avenue on your records.
Assistant 2: I have. So, I'll just make a note of that... That's fine ... And is that in the same town? Callington?
Elisabeth: That's right.
Assistant 2: Right, now ... do you have your insurance policy in front of you?
Elisabeth: Yes, I do.
Assistant 2: Can you give me the policy number please? It's at the top.
Elisabeth: Oh yes. Five-zero-nine-two-four?
Assistant 2: It's in a box - it should start with letters...
Elisabeth: Oh, C-Z- double eight-zero-nine?
Assistant 2: That's the one. And now I want to ask you about the accident itself. Is that OK?
Elisabeth: Yes, that's fine.
Assistant 2: First of all, did it happen today?
Elisabeth: No, it happened yesterday evening, but by the time I got home it was late, so I didn't call.
Assistant 2: That's not a problem. So... let's see... today's the thirteenth of September, so it happened on the twelfth. Is that right?
Elisabeth: Yes, it is.
Assistant 2: Do you know the approximate time when the accident happened?
Elisabeth: Er ... oh dear ... I wasn't wearing a watch, and I was a bit shocked. But I'd say it was between 8.15 and 8.45.
Assistant 2: That's OK. I'll just record that it happened at about 8.30. It doesn't matter exactly... And I don't suppose you've got any supporting evidence, have you? I mean witness statements, that kind of thing.
Elisabeth: I don't have witness statements I'm afraid, but I've got a police report. They came and measured up and checked the marks on the road. But unfortunately, nobody else was around at the time of the accident.
Assistant 2: Any hospital report?
Elisabeth: No.
Assistant 2: So I take it you don't have any medical problems then? Any injuries?
Elisabeth: Only minor ones. It was mainly the car that got damaged.
Assistant 2: Absolutely. But we do recommend that you have a checkup anyway. Within twenty-four hours if possible.
Elisabeth: Yes, OK. I'll make an appointment today.
Assistant 2: OK, now, can you tell me what happened exactly? I'm going to have to... swimming pool and...
Elisabeth: I'm not that familiar with Callington, so could you describe it for me? Where did the accident happen?
Elisabeth: Well, it was on the road between New Town and Callington. I was driving from New Town, heading towards Callington, and...
Assistant 2: OK, just let me draw the road layout... Right. OK.
Elisabeth: When you leave New Town, there's a sharp bend in the road and then there's a railway bridge.
Assistant 2: OK.
Elisabeth: And then about half a kilometre further on, there's a crossroads with traffic lights. And I was just in between the two when it happened. I wasn't going very fast, in fact I definitely...
Assistant 2: So you'd already gone over the bridge?
Elisabeth: Yes. And I'd passed the park - that's on the right hand side. And I was just approaching the petrol station...
Assistant 2: Where's that then?
Elisabeth: It's a bit further along, on the opposite side.
Assistant 2: So, on your near side then?
Elisabeth: Yes. As I was approaching it, I saw a blue van coming towards me. The driver had stopped in the middle of the road.
Assistant 2: Was he indicating?
Elisabeth: Yes. He was waiting to turn into the petrol station. But then at the last minute he decided to turn right in front of me. He must have thought he had enough time, but I had to swerve to avoid him. And I came off the road and landed in a ditch on the opposite side.
Assistant 2: Mmm. I don't suppose he stopped, did he?
Elisabeth: Oh yes. He came over to see if I was OK, but he tried to say it was my fault. And there wasn't...