I would like to talk about an, um, experience I had, uh, in last October. So it was during the national, the China National Day holiday. Uh, we had about seven days of. So I traveled to Hong Kong, and one agenda of my trip was to buy the latest iPhone 15 pol. Um, so I enter, um, electric outlet in Hong Kong. Uh, it’s called fortress. Um, so I approached a, uh, staff member and I asked him whether I can get the iPhone 15 proe with 256 gigabte. And the staff told me that without any reservation, I could only get the standard version, uh, which was the 128 gb. And, um, I was quite disappointed because it mean, uh, I could only get the iPhone I wanted. Uh, during the next trip, uh, noticing the sad look on my face, the staff told me not worried. And he went to contact the Leby, uh, out, um, shops and asked them whether they have a spare model for me. And it turned out it is, uh, it was. And he told me to wait for a few hours, um, while he was, um, arranging somebody to send the model to his shop. And eventually I still got the. The iPhone have been craven. And I felt very indebted and grateful because, um, this staff did something that was beyond his responsibility.
Band 7+: Describe a time when you received good service in a shop/store You should say: Where the shop is When you went to the shop What service you received from the staff And explain how you felt about the service
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I would like to talk about an experience I had in last October. It was during the China National Day holiday, which lasted about seven days. I traveled to Hong Kong, and one agenda of my trip was to buy the latest iPhone 15 Pro. I entered an electronics outlet in Hong Kong called Fortress. I approached a staff member and asked him whether I could get the iPhone 15 Pro with 256 gigabytes. The staff told me that without any reservation, I could only get the standard version, which was the 128 GB. I was quite disappointed because it meant I could only get the iPhone I wanted. During the next trip, noticing the sad look on my face, the staff told me not to worry. He went to contact the nearby shops and asked them whether they had a spare model for me. It turned out they did, and he told me to wait for a few hours while he arranged for someone to send the model to his shop. Eventually, I got the iPhone I had been craving. I felt very indebted and grateful because this staff member did something that was beyond his responsibility.
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Speaking Time: 79 seconds