Hello, thank you for the opportunity. In this occasion, I would like to talk about a time when I successfully got through a condition using my communication abilities. The situation was a few months ago, I had to negotiate about my work schedule. I’m currently working as a freelance teacher and that means I have to manage my schedule very wisely and carefully because sometimes the schedules could overlap one another and since my classes are conducted online, Some students tend to feel that they have the freedom to change the schedule whenever they want, even when there’s clear terms and conditions about it. So sometimes I had to negotiate more with my students when there’s a problem with the schedule. And at that time, one of my students wanted to add some sessions with me, since their previous course has finished. had finished back then, sorry. However, since she confirmed quite late, it was later than I expected. It turned out that my schedule had already been full back then, so I had no more availability to teach her. I was completely confused because the student felt offended, she felt like she had the freedom to to add more classes while I don’t have the availability of time anymore so I tried to listen with empathy I tried to listen to her actively I think those are the main communication skills that I used I tried to set clear boundaries and empathy and even though I struggled I finally managed to communicate with her effectively I think that is all thank you so much
Band 7+: Describe a time you successfully navigated a challenging situation. You should say: - What the situation was - What made it challenging - What actions you took to resolve it And explain what you learned from the experience.
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Hello, thank you for the opportunity. On this occasion, I would like to talk about a time when I successfully navigated a situation using my communication skills. The situation was a few months ago when I had to negotiate my work schedule. I'm currently working as a freelance teacher, which means I have to manage my schedule very wisely and carefully because sometimes the schedules can overlap. Since my classes are conducted online, some students tend to feel that they have the freedom to change the schedule whenever they want, even when there are clear terms and conditions about it. So sometimes I have to negotiate more with my students when there's a problem with the schedule. At that time, one of my students wanted to add some sessions with me since her previous course had finished. However, she confirmed quite late, later than I expected. It turned out that my schedule was already full, so I had no more availability to teach her. I was completely confused because the student felt offended; she felt like she had the freedom to add more classes while I didn't have the time available anymore. I tried to listen with empathy and actively engage with her. I think those are the main communication skills that I used. I tried to set clear boundaries and show empathy, and even though I struggled, I finally managed to communicate with her effectively. I think that is all. Thank you so much.
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Speaking Time: 98 seconds