Part 2

Band 6+: Describe an occasion when you received good service in a shop or restaurant. You should say: where it was, when you went there, what service you received, and explain why you were satisfied with the service.

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Polished transcript:

Male Female

So, an occasion when I received good service happened on my first day at a restaurant. We decided to go to one popular restaurant that I came across on social media. So my family and I decided to give it a chance, and it honestly didn't let me down. Firstly, what impressed me the most is that the staff was really approachable. Whenever we asked something for something, they didn't just go; they helped us. So on top of that, then we asked for food choice, they made some recommendations, and the food that they recommended to us was really tasty. So the whole experience turned out to be really impressive, I would say, and the staff was really welcoming, and the atmosphere as well, which I would say makes us want to come back again and again.

Actual audio transcript (What native speakers are likely to hear):

So, on occasion when I received a good service, happened on my first day at a restaurant. We decided to went to one popular restaurant that I came across on social media. So my family and I decided to give it a chance and it honestly didn’t let me down. Firstly, what impressed me the most is that the stuff was really approachable. Whenever we asked something, asked something for something, they didn’t just go. they helped us so on top of that then we asked for food choice they made some recommendations and the food that they recommended to us was really tasty. So the whole experience turned out to be really impressive I would say and the stuff was really welcoming and atmosphere as well which I would say makes us want us to come back again and again.

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Speaking Time: 55 seconds

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Vocabulary Repetition:

that: 4

really: 4

they: 4

restaurant: 2

decided: 2

didn't: 2

staff: 2

asked: 2

something: 2

would: 2

again: 2

Try using synonyms for the above words

Pronunciation

Your pronunciation is quite good. Working on consistency and tackling difficult sounds may enhance clarity.

Task Response

The answer addresses the topic and covers the required points, including the location (a restaurant), the timing (first day), and the service received (helpful staff and recommendations). However, it lacks specific details about the occasion, such as the exact time or the name of the restaurant, and the explanation of why you were satisfied is somewhat general. To improve, provide more concrete examples of the service, describe the setting or the food in more detail, and elaborate on the reasons for your satisfaction, perhaps by mentioning how the service made you feel or how it compared to other experiences.

Fluency & Coherence

The answer is generally coherent and easy to follow, with a clear structure (introduction, main points, conclusion). However, there are some hesitations and repetitions ('asked something, asked something for something', 'really impressive I would say'), and the use of cohesive devices is somewhat basic. To improve, use a wider range of linking words (e.g., 'moreover', 'in addition', 'as a result') and reduce self-corrections by planning your response more carefully.

Lexical Resource

The vocabulary is adequate and appropriate for the topic, with some good expressions like 'came across on social media', 'approachable', 'recommendations', and 'welcoming'. However, there is limited range and precision; for example, 'stuff' is used instead of 'staff', and 'makes us want to come back again and again' is repetitive. To improve, use more varied and precise vocabulary (e.g., 'attentive', 'courteous', 'exceptional service', 'left a lasting impression') and avoid informal or incorrect terms.

Grammatical Range & Accuracy

The grammar is mostly accurate, with some good use of past tenses and complex structures (e.g., 'what impressed me the most is that...'). However, there are several errors: 'We decided to went' (should be 'to go'), 'the stuff was' (should be 'the staff were'), and 'makes us want us to come back' (should be 'makes us want to come back'). To improve, focus on subject-verb agreement, correct verb forms after 'to', and avoid unnecessary words. Practice using a wider range of structures, such as conditionals or relative clauses, to enhance grammatical range.

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Band 6+: Describe an occasion when you received good service in a shop or restaurant. You should say: where it was, when you went there, what service you received, and explain why you were satisfied with the service.

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Overall Band Score

Pronunciation

Task Response

Fluency & Coherence

Lexical Resource

Grammatical Range & Accuracy

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