Letter

Band 7+: Complaint Letter - Topic (Product / Online Order) You bought a product online or in a store, but it was faulty or did not match the description. Write a complaint letter explaining the issue and requesting a solution (replacement, refund, or repair).

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Dear Sir or Madam,

I am writing to express my dissatisfaction regading the book I ordered from you last Friday. I have been a constant client of yours for many years and I have been pleased with your services. Nonetheless, this time your company has let me disappointed.

To begin with, the book arrived later that supposed to, and, after I checked it, I discovered that it didn’t have 10 pages and the cover had a misspelled title. More than that, 3 pages were missing some phrases at the end and had stains of ink.

I am even more very upset, because the delay caused me problems with my friend. The book was her birthday gift and she was so sad to learn that I didn’t have anything for her party.

I would appreciate to get a refund, or a voucher for any further orders. I hope we can solve this problem in a proper way for both of us.

Thank you for the attention you have for this matter. I hope to receive your response in maximum 3 days.

Yours faithfully,

Ala Bala

Word Count: 184

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter addresses the task appropriately, covering the issue (faulty product, late delivery) and requesting a solution (refund or voucher). The tone is formal and the structure is clear. However, there are some lapses: the phrase 'regading' is misspelled, 'later that supposed to' is grammatically incorrect, and 'let me disappointed' should be 'let me down' or 'disappointed me'. Additionally, the emotional detail about the friend's birthday, while relevant, could be seen as slightly off-topic. To improve, ensure grammatical accuracy and focus more on the product issue and desired resolution.

Coherence & Cohesion

The letter is logically organized with a clear introduction, body, and conclusion. The sequence of ideas is easy to follow, and the use of cohesive devices such as 'To begin with', 'More than that', and 'I am even more very upset' helps to connect the points. However, the transition from the description of the faulty book to the emotional impact on the friend could be smoother. Additionally, the final paragraph could be more clearly linked to the request for a solution. Overall, the message is coherent, but there is room for more sophisticated paragraphing and cohesion.

Lexical Resource

The letter demonstrates a good range of vocabulary appropriate for a formal complaint, such as 'express my dissatisfaction', 'constant client', 'misspelled title', and 'voucher'. The language is generally accurate and natural. However, there are a few minor issues: 'regading' should be 'regarding', 'later that supposed to' should be 'later than supposed to', and 'let me disappointed' should be 'let me down' or 'left me disappointed'. The phrase 'I am even more very upset' is redundant; 'very' is unnecessary. To achieve a higher score, aim for more precise and varied vocabulary, and avoid minor errors.

Grammatical Range & Accuracy

The letter uses a mix of simple and complex sentence structures, which is good. However, there are several grammatical errors that affect clarity and accuracy. For example: 'regading' (spelling), 'later that supposed to' (missing 'than' and 'was'), 'didn't have 10 pages' (should be 'was missing 10 pages' or 'had 10 pages missing'), 'had stains of ink' (could be 'had ink stains'), 'I am even more very upset' (redundant 'very'), 'I would appreciate to get a refund' (should be 'I would appreciate getting a refund' or 'I would appreciate it if I could get a refund'), and 'in maximum 3 days' (should be 'within a maximum of 3 days'). Punctuation is mostly correct, but the errors in grammar and word choice are noticeable. To improve, focus on accuracy and proofreading.

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Band 7+: Complaint Letter - Topic (Product / Online Order) You bought a product online or in a store, but it was faulty or did not match the description. Write a complaint letter explaining the issue and requesting a solution (replacement, refund, or repair).

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Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

Complaint Letter – Topic (Product / Online Order) You bought a product online or in a store, but it was faulty or did not match the description. Write a complaint letter explaining the issue and requesting a solution (replacement, refund, or repair).

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You play a team sport with some friends. Last week a member of the team had an accident and wasn't able to play with you. Write a letter to your friend. In your letter: · tell him/her which team won · describe the weather conditions that day · say how you felt about the match

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