Letter

Band 7+: There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved. Write a letter to your manager. In your letter: Describe the complaints that have been made Say why the reception area is important Suggest how the reception area could be improved

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Dear Mr Smith,

I am writing this letter in order to answer your recent request and give you my opinion about how the reception area from the company could be improved.

Recently, many people who visited our company stated that the reception area was not clean enough, and that they were not rubbish bins available. In addition, they mention that the waiting time was too long due to the lack of staff.

I truly believe that the reception area is crucial for welcoming our potencial customers and make them feel comfortable, as this is the first impression they have from our company. For instance, the security cameras have shown that almost 25% of the people who walk into the reception area left without even having the chance to speak to the receptionist.

In my opinion, this problem can be solved by guaranteeing a proper cleaning of the area, the company might need to ask the cleaners to clean the reception area every day and add two rubbish bins. I also suggest that more staff should be hired, the waiting time can be reduced with one more receptionist.

I hope these suggestions are helpful.

Kind regards,

Julia Perez.

Word Count: 197

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Overall Band Score

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Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

reception: 5

company: 4

Try using synonyms for the above words

Task Response

The letter addresses all three bullet points: it describes the complaints (uncleanliness, lack of bins, long waiting time), explains the importance of the reception area (first impression, potential customers leaving), and provides suggestions (daily cleaning, adding bins, hiring more staff). The tone is appropriate and the structure is clear. However, there are some minor lapses: the phrase 'they were not rubbish bins available' is awkward and should be 'there were no rubbish bins available'; 'potencial' is misspelled as 'potential'; and the sentence 'the company might need to ask the cleaners to clean the reception area every day and add two rubbish bins' could be clearer (e.g., 'the company could ask the cleaners to clean the reception area daily and place two rubbish bins there'). Additionally, the suggestion about hiring more staff could be more specific. Overall, the task is well covered, but these minor errors prevent a higher score.

Coherence & Cohesion

The letter is logically organized and easy to follow, with clear paragraphs for each bullet point. However, some sentences are overly long and could be broken down for better clarity. For example, the sentence 'I also suggest that more staff should be hired, the waiting time can be reduced with one more receptionist.' is a run-on and could be split into two sentences. Additionally, the phrase 'the reception area from the company' is awkward and could be rephrased as 'the company's reception area' for smoother flow.

Lexical Resource

The vocabulary is appropriate and generally accurate, with some good choices such as 'crucial' and 'welcoming'. However, there are a few errors and informal phrasings that could be improved. For instance, 'potencial' should be 'potential', and 'they were not rubbish bins available' should be 'there were no rubbish bins available'. The phrase 'walk into the reception area left without even having the chance' is a bit wordy; consider simplifying to 'left without speaking to the receptionist'. Overall, the range of vocabulary is adequate but could be more varied and precise.

Grammatical Range & Accuracy

The letter demonstrates a good range of grammatical structures, including complex sentences and conditional forms. However, there are several errors that affect accuracy. For example, 'they were not rubbish bins available' should be 'there were no rubbish bins available', and 'they mention' should be 'they mentioned' for tense consistency. The sentence 'I also suggest that more staff should be hired, the waiting time can be reduced with one more receptionist.' is a comma splice and should be corrected. Punctuation is generally correct, but these errors prevent a higher score.

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