The pie chart illustrates the distribution of library users at a university, while the accompanying table summarises the results of a survey regarding their levels of satisfaction with five different library services, with figures given in percentages.
Overall, full-time undergraduates made up by far the largest proportion of library users, whereas academic staff represented the smallest group. In terms of satisfaction, library staff received overwhelmingly positive feedback, while the availability of journals and the reliability of Wi-Fi recorded the highest levels of dissatisfaction.
In terms of user distribution, full-time undergraduates formed the largest category, accounting for 44% of all library users. Full-time and part-time postgraduates represented a further 25% and 16% respectively, whereas academic staff and distance learners each accounted for less than one-tenth of the total.Satisfaction levels were generally high across all services, although some aspects performed noticeably better than others. While library staff and opening hours received almost entirely positive feedback, journal availability and wi-fi reliability were the only services to record relatively high levels of dissatisfaction.