Band 5+: The charts below show the performance of a bus company in terms of punctuality, both actual and target (what actually happened compared to what the company was trying to achieve), and the number of complaints from passengers. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.

The clustered bar graphs delineates the statistics of a bus business to be measured in terms of punctuality, both what actually happened compared to what the firm was trying to achieve, and the quantity of complaints from passengers between 1999 and 2008.

Overall, it is evident that the company was to achieve its goal because the percentage of the aim decreased and the proportion of actual amplified. In addition, the number of complaints significantly increased over the period shown.

Initially, the percentage of purpose was 85% between 2001 and 2002, reaching its highest point at 86% in 1999 and 2000. Despite that fact that actual columns were constantly fluctuating, the proportion of target hit the lowest point at over 84% in 2005 that helped company’s owners exceed their expectations in terms of what they experienced.

Regarding amount of complaints. The lowest result was at above 60% in 1999. Furthermore, the proportions were unstable accounting 100% in 2000 and over 80% in 2001.

Nevertheless, it witnessed its highest point at 120% in 2003 that related to a deterioration in the quality of on-time arrival over the period shown.