The charts below show the performance of a bus company in terms of punctuality, both actual and target (what actually happened compared to what the company was trying to achieve), and the number of complaints from passengers. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.

The clustered bar graphs delineates the statistics of a bus business to be measured in terms of punctuality, both what actually happened compared to what the firm was trying to achieve, and the quantity of complaints from passengers between 1999 and 2008. Overall, it is evident that the company was to achieve its goal because […]