The line graph illustrates the feedback from customers in the two years 2014 and 2015 in a particular nation.
Overall, the number of customer complaints in both 2014 and 2015 fluctuated significantly. Totally, in 2015, the country received considerably more customer reviews than in 2014.
On the one hand, It is observed that in the first month of 2015, customer complaints were about 27% then consistently declined to 15% in April. After that, the proportion of customer feedback rose notably to 22% before plummeting to nearly 10% in September. One month later, the percentage of client concerns soared quickly until hitting its peak at approximately 30% in December.
On the other hand, in January 2014, client feedback stood at under 20% before surging to 5% which was the lowest share compared throughout the period. In the following three months, it then recovered steadily to 15%. There was a dramatic, continuous fluctuation from 15% to 10% from April 2014 to November 2014, and finally surged significantly to 22% in the last month of 2014.