Band 9: The table below shows the numbers of visitors to Ashdown Museum during the year before and the year after it was refurbished. The charts show the result of surveys asking visitors how satisfied they were with their visit,during the same two periods. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.

The graph illustrates the number of visitors to Ashdown Museum in the year before and after the refurbishment, while the pie charts compare the results of the visitor satisfaction analysis over the same two periods.

According to the graph, initially, before the refurbishment only 74,000 people visited the Ashdown Museum, but after the refurbishment the number of visitors rose sharply to 92,000. Additionally, it is clear to see in the pie charts that there was also a significant increase in the proportion of visitors who were very satisfied, from 15% to 35%. Moreover, the percentage of satisfied visitors, which followed closely behind, rose slightly from 30% to 40%, the highest result in the survey.

Notably, the highest proportion of respondents (40%) were dissatisfied with their pre-retrofit experience. However, this percentage quickly fell to 15% after the museum was refurbished. The percentage of very dissatisfied visitors also halved from 10% to 5%. The number of visitors who did not respond to the survey remained unchanged the following year.

Overall, it is clear that the total number of visitors to Ashdown Museum increased following the refurbishment. Meanwhile, visitor satisfaction levels increased in the year following the refurbishment.