Letter

Band 5+: You booked a holiday online, but upon arrival, the accommodations were significantly different from what was advertised. Write a letter to the customer service department of the booking website, explaining the situation. You should include details about: - what you booked and what you received - the specific discrepancies between the advertisement and reality - what resolution you are seeking.

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Dear mr. Andrey

I have booked a vacation package online recently, however by the time i arrived at hotel, the room did not looked as good as on the website.

According to images on the website, the room supposed to have sea view, free wi-fi and tv. In addition, it says that it would take only 10-15 minutes in order to get to the sea.

However, i was extremely dissapointed when i opened the room’s door. Firstly, there was no sea view and tv did not operate well. Secondly stuff said that, we need to pay $20 if we want to use wi-fi, moreover, the distance between hotel and sea is about 10 kilometres, so it would take at least 30 minutes to get there. Additionally, the sheets did not smelled really good.

Therefore, i would like to acquire a partial refund or changing my hotel. Also i expect an explanation of the situation and i want you to text me as soon as possible.

Yours faithfully, Abdykadyrov Dastan

Word Count: 169

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

hotel: 3

would: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses the task by explaining the discrepancies between the booking description and the actual condition of the room, and by stating the desired resolutions. To improve, ensure consistent accuracy in details and consider a more formal tone throughout the letter.

Coherence & Cohesion

The letter is generally understandable, but the organization could be improved. Consider using more explicit topic sentences for each paragraph to guide the reader. Transition words could also be used more effectively to link ideas within and between paragraphs, enhancing the flow of the letter.

Lexical Resource

The vocabulary used is adequate for the task, but there's room for improvement. Try to incorporate a wider range of vocabulary to express your dissatisfaction more precisely. For example, instead of 'did not looked as good as,' you could use 'did not match the description' or 'was significantly different from.' Also, avoid informal language.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Pay close attention to verb tense consistency, subject-verb agreement, and correct article usage. For example, 'the room did not looked' should be 'the room did not look.' Proofread carefully to catch these errors.

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