Letter

Band 4+: You booked a holiday online, but upon arrival, the accommodations were significantly different from what was advertised. Write a letter to the customer service department of the booking website, explaining the situation. You should include details about: - what you booked and what you received - the specific discrepancies between the advertisement and reality - what resolution you are seeking.

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Dear Travel Agency

I booked a holiday in your agency but when i arived there, it was absolutely different from what i expected.First of all the room was only for one person,i thought it would be for 3 person with 3 beds,and we thought that the breakfast would be served to our room,but then we were informed that our accommodation doesn’t include any meal plans.Secondly we booked for two weeks,but the administrator informed us that we here for only 6 days,it doesn’t include any free meals and swimming pools.On top of that there were no bed sheets.However this trip was awful.it really made me sad and made bad decisions about your agency.This holiday left bad experiences.We thought that we will have a rest and relax there but we only got stress and with thoughts about wasting our money.If we knew about that,we wouldn’t come here.Now i expect you to give my money back or make our holiday how we expected.In short i would like you to be honest with your customers.

Thank you for your attention. I hope my requests can be accommodated.

Word Count: 183

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

holiday: 3

there: 3

thought: 3

would: 3

about: 3

Try using synonyms for the above words

Task Response

The letter addresses the task by explaining the discrepancies in the accommodation and their impact on the holiday. It also states the desired resolution. However, the letter includes some irrelevant information and could benefit from more specific details and a more organized structure. To improve, focus on providing clear and specific details about each discrepancy and its impact. Also, organize the letter into distinct paragraphs for each point (description differences, impact, and expected resolution).

Coherence & Cohesion

The letter's organization could be improved for better clarity. Consider using more explicit topic sentences to introduce each paragraph's main point. Transition words could also be used to link ideas more smoothly. For example, you could start a new paragraph to specifically address each of the three bullet points provided in the task.

Lexical Resource

The vocabulary used is somewhat basic and repetitive. Try to incorporate a wider range of vocabulary to express your dissatisfaction and expectations more precisely. For instance, instead of repeatedly using 'bad,' consider using words like 'disappointing,' 'unacceptable,' or 'misleading.' Boost vocabulary complexity to elevate the overall score.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Focus on improving sentence structure, subject-verb agreement, and correct use of articles and prepositions. For example, 'I booked a holiday in your agency but when i arived there' should be 'I booked a holiday through your agency, but when I arrived there.' Proofreading carefully before submitting can help catch these errors.

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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