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Letter

Band 5+: You had an unpleasant experience on a recent flight due to poor service and delays. Write an email to the airline's customer service.

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Note: Both the topic and the answer were created by one of our users.

Dear Sir/ Madam

I am writing to express my disappointment regarding a flight which I took on Jan 20th from London to Vancouver. Unfortunately, the Service quality did not meet my expectations and has caused me considerable inconvenience.

Firstly, the flight was delayed twice, which caused me significant discomfort as I have to sit on airport for 7 long hours.

Secondly, I booked my ticket online from your website. Although, I clearly mentioned my meal, seat preference and luggage details during the booking, still the craw member did not provide me the preferred seat during the boarding. They told me that it is not available anymore. Moreover, the food was also not the same which I choose during the booking.

I want to request for compensation for my time loss and all the headache caused by delays, and the service; plus, you do need to upgrade your service level at satisfactory level.

Thank you for taking time to consider my request. I would highly appreciate your response at your convenience. please let me know if you require any additional information.

Your truly,

Lovepreet singh

Word Count: 184

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Overall Band Score

5.5
(+/- 0.5)
Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.
Grammar Mistakes: N/A
Vocabulary Repetition:
which: 3
caused: 3
during: 3
Try using synonyms for the above words

Task Response

7
The letter adequately addresses the task by outlining the unpleasant flight experience and requesting compensation. The points are generally relevant, but some aspects could be expanded for a more comprehensive response. To improve, provide more specific details about the inconvenience caused by the delays and the impact of the incorrect meal and seat. Also, refine the tone to be more assertive while remaining professional.

Coherence & Cohesion

5
The letter is generally coherent, but the organization could be improved. Consider grouping related issues together more clearly. For example, the delays and their impact could form one paragraph, and the issues with the booking (seat, meal) another. The request for compensation and service improvement should be in the final paragraph. Also, ensure smooth transitions between ideas within paragraphs.

Lexical Resource

5
The vocabulary is adequate for the task, but there's room for improvement. Using more precise and varied language could enhance the impact of your complaints. For example, instead of 'significant discomfort,' you could use 'considerable distress' or 'substantial inconvenience.' Instead of 'headache caused by delays,' consider 'stress and frustration resulting from the delays.' Also, 'craw member' should be 'crew member'.

Grammatical Range & Accuracy

5
The letter contains several grammatical errors that affect clarity. Some examples include: 'Service quality did not meet my expectations' (should be 'service quality did not meet my expectations'), 'I have to sit on airport' (should be 'I had to sit at the airport'), 'still the craw member did not provide me the preferred seat' (should be 'the crew member did not provide me with my preferred seat'), 'the food was also not the same which I choose' (should be 'the food was not what I chose'). Pay close attention to verb tense consistency, correct article usage (a, an, the), and preposition usage. Proofreading carefully before submitting will help catch these errors.

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