Band 4+: You ordered a new cheque book from your bank two weeks ago but you have received nothing. Write a letter to the manager complaining about the bad service. Say when and how you ordered the cheque book. Ask how much longer you will have to wait and ask the manager what action he will take over this matter

Dear Sir,

I am Jose Mourinho and I writing to you for informing abut the problem with your bank. I am writing to express my dissatisfaction about my ordered a new cheque.

I contacted your bank’s service however they didn’t help me nicely. I called them and who told me I was an a waiting list. I waited for speak service about thirty minutes. Then, close my phone due to I needed to go to work. I called again the other day. Finally I spoke to a customer representative in forty minutes.

She explained bank system and general customer complaint for two months. When I asked my cheque issue who told me, we will figure out three weeks later.

I understand your responsibilities moreover I need urgently this cheque book for my business. I have to go abroad country. I am going to severel company there. Therefore, I should make some agreements. I am looking forward to hearing from you

Yours faithfully