Dear Sir or Madam,
I am writing to inform you that I recently attended a short course on communication skills in your institution. I want to bring your attention on a few things that I am unhappy with and wanted to discuss with you
I attended an interview for the position of call center agent last month and received an offer letter last week. Before joining the job, I wanted to learn some basic communication skills therefore, I registered myself for this course. However, after attending the course, I realized that I wasted my money and time both. Course trainer was not prepared to deliver lecture. He had so many things to teach in a such shorttime. Further, simulation sessions could not be be conducted due to the shortage of time.
Now, I would request you to please see this matter. Discuss the course agenda and alloted time with the trainer. I would suggest you to plan some realistic deliverables for the next course. I believe that if agenda had less topics, trainer could have delivered the contents in a better way.
I look forward to hearing from you.
Kind regards,
Alex Peter
