Band 6+: You recently bought a new laptop from an electronics store. However, when you opened the box at home, you discovered that the laptop was scratched and some accessories (like the charger) were missing. Write a letter to the store manager. In your letter: Give details of your purchase (date, store location, laptop model). Explain the problems with the laptop and the box. State what action you expect the manager to take.

Dear Manager,

I am writing to express my dissatisfaction with the service that I recently resive from your company. Last week, I ordered a laptop from your online store. Unfortunately, the experience was far from statisfactory. Firstly, when the package finally arrived, I discovered that the laptop was completely damaged, which was both disappointing and unacceptable. In addition, several accessories were missing, including the mouse and laptop bag.

Moreover, despite reporting these issues to the customer service at the time, no effective action was taken to resolve the situation. As a result, the exprience was negatively affected and I did not recive the level of service I would expect from a company of your reputation.

I would a pperciate it if you could offer a full refund and provide a discount on a futuer order as compensation for this inconvenence. I also hope that appropriate measures will be taken to ensure a high standard of service in the future.

I look forward to hearing from you soon.

Yours faithfully,

Goudjil Lamine