Letter

Band 5+: You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter x describe the problem with the equipment x explain what happened when you phoned the shop x say what you would like the manager to do

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Dear Sir or Madam,

I am writing this regards to the microwave which is not working.

My name is Ramandeep Singh and i am 28 years old ,and i live in cornwall town on edgar street. I usally buy all electronics from the bestbuy on pitt street that is managed by you, and yesterday i bought a microwave from your store that is not funtionally properly. It make sound like its working but, the food remains cold netherless how long I set the timer.I looked into the product but no physical damage can be seen and its wiring is also in execllent condition.

I called the yesterday to let staff know about the situation ,and asked for a solution but, they did not gave me any answer and instad, they are trying toput the blame on me as, they think i must have done some damage. I even told them about the 15 days warranty but they were not friendly or supportive about my complaint.

I would like to request a replacement for my microwave as it is still under 15 days warranty and also, the staff should be trained to to resolve customer issues with good behaviour.I have all my warranty card and the equipment with the box and, it should be exchanged with another one as i am entitled to get it.

yours faithfully,

ramandeep singh

Word Count: 228

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

microwave: 3

about: 3

warranty: 3

Try using synonyms for the above words

Task Response

The letter adequately covers the task requirements by describing the problem, explaining the phone call, and stating the desired action. There are some minor grammatical errors and awkward phrasing, but overall the message is clear. To improve, focus on using more precise language and ensuring consistent tone throughout the letter.

Coherence & Cohesion

The letter is generally coherent, but the organization could be improved. Consider grouping related ideas into distinct paragraphs to enhance clarity. For example, the description of the problem could be separated from the explanation of your attempt to resolve it via phone. Also, ensure smooth transitions between sentences and paragraphs to improve the flow of the letter.

Lexical Resource

The vocabulary is adequate for the task, but there's room for improvement. Try to use more precise and varied language to describe the problem and your desired resolution. For instance, instead of saying 'not functionally properly,' you could say 'malfunctioning' or 'not operating correctly.' Also, avoid informal language and maintain a formal tone throughout the letter.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Pay close attention to subject-verb agreement, correct tense usage, and proper punctuation. For example, 'I am writing this regards to' should be 'I am writing with regard to.' Also, avoid run-on sentences and ensure that each sentence has a clear subject and verb. Proofread carefully to catch and correct these errors.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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