Letter

Band 6+: You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter x describe the problem with the equipment x explain what happened when you phoned the shop x say what you would like the manager to do

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Dear Mr. Patrick,

I hope this message finds you well. I am writing to express my dissatisfaction regarding the mixer grinder that I purchased from your store.

Although, I was initially satisfied and content with the product at the store, I was extremely disappointed when I tested it at my home. The issue with the product was that the blade of the mixer suddenly broke while I was preparing an apple juice in it.

Upon complaining the issue faced to one of your staff and requesting for a replacement, I was told that the equipment would not be replaced. Despite showing the warranty card, they simply ignored my request without any logical explanation. I also asked them to escalate this problem to the manager And they told me that the manager will be reaching out soon, but I did not receive any confirmation.

Therefore, I am directly writing to you and I request you for a replacement within next two days as I have been waiting for too long for it to be exchanged. Moreover, I would also request you to train your staff with appropriate etiquette while dealing with customers.

Thank you for your consideration to this matter, I look forward for the prompt resolution.

Yours sincerely,

Ayesha zareen

Word Count: 210

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

request: 3

Try using synonyms for the above words

Task Response

The letter appropriately addresses all requirements of the task, clearly describing the problem, explaining the phone call outcome, and stating the desired action. The information is relevant and sufficient. To improve, ensure that the tone remains consistently formal throughout the letter.

Coherence & Cohesion

The letter is generally well-organized and easy to follow. The paragraphing is logical, and the sequence of events is clear. However, there are a few areas where the flow could be improved. For instance, in the third paragraph, the transition from the staff's response to the lack of manager contact could be smoother. Consider using transition words or phrases to connect ideas more explicitly.

Lexical Resource

The vocabulary used is appropriate for the task and demonstrates a good range. Terms like 'dissatisfaction,' 'warranty card,' and 'escalate' are well-chosen. To further enhance the lexical resource, consider incorporating more varied synonyms and idiomatic expressions where appropriate. For example, instead of 'simply ignored my request,' you could use 'dismissed my request outright.'

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar, with a variety of sentence structures used. However, there are a few grammatical errors and phrasing issues that need attention. For example, 'Upon complaining the issue faced' could be rephrased as 'Upon reporting the issue'. Also, 'I look forward for the prompt resolution' should be 'I look forward to a prompt resolution'. Addressing these minor errors will improve the overall grammatical accuracy.

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