Band 8+: You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter x describe the problem with the equipment x explain what happened when you phoned the shop x say what you would like the manager to do

Dear Sir or Madam

I am writing to complain about a faulty microwave which I purchased online last week.

Unfortunately when I plugged in the microwave and tried to use it, there was a serious malfunction. Smoke started to appear from the rear of the appliance and there was a strong burning smell. Obviously it was not fit for purpose so I called the shop in order to request a refund.

After several attempts to get through, I finally spoke to a member of staff who explained that I would have to bring the machine back to the shop in order to have it repaired. This would involve further expense on my part and would not be a satisfactory outcome. Although the help-desk assistant assured me that they would return my call with an update on my enquiry, so far I have heard nothing.

I would be very grateful if you could arrange a full refund and for the microwave to be collected from my house.

I look forward to receiving a positive response,

Yours faithfully,

Fiona Wattam